Ref:
99486
Location:
London
Employment:
Full time
Role Classification:
2

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ROLE: Technical Operations Manager
HOURS: 40 hours per week
LOCATION: London

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The role ensures the highest standards of technical service delivery, facilities management, and compliance, while enabling capabilities across teams within a matrix organisation to support evolving client and account demands.

Role Responsibilities:

Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements
Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources
Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery
Manage overtime, budgets, and cost control to ensure financial efficiency. Maintain accurate documentation and reporting, utilising CAFM and mobile systems
Monitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt management
Scope and support project works, ensuring technical standards and alignment with contract requirements
Ensure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting.Support emergency response and provide out-of-hours support as required
Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teams
Act as escalation point for your team and support colleagues to maintain service delivery and teamwork
Provide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvement

Required Qualifications:

Qualifications

NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
IOSH Managing Safely (essential)
NEBOSH (desirable)

Experience

Proven experience in technical service management within facilities management or infrastructure
Multi-site team leadership, including both static and mobile teams, and client-facing service delivery
Strong knowledge of compliance frameworks, building services, and asset management
Experience managing budgets, overtime, and subcontractor performance

Skills & Competencies

Excellent technical capacity across multiple disciplines
Proficient in CAFM systems and mobile technology
Effective communicator with the ability to engage multiple stakeholders
Ability to quickly progress reactive, remedial, and complex projects.

What's in it for you?

Opportunity to lead diverse engineering teams across a varied facilities management portfolio
Exposure to strategic operational leadership, stakeholder management, and service improvement initiatives
A collaborative environment focused on compliance, innovation, and operational excellence
The chance to make a significant impact on service delivery, team development, and customer satisfaction

There's a place for you at Mitie, join us today

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.