Team Manager 

What we do: 

We operate in a security alarm receiving centre (ARC) environment, responsible for responding to alarms from a variety of clients throughout the UK, conducting CCTV monitoring and engaging with emergency services when required, in a timely and professional manner.  

Where:  Fully office based - Lurgan 

About the role: 

Hours: 42hrs per week Mon - Fri

What is in it for you? 

• A competitive salary 

• A friendly and supportive team 

• Training, career development & progression 

• Overtime opportunities 

• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc. 

• Free on-site parking 

Responsibilities: 

• Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels 

• Sets targets, implement guidelines, and assist with any issues the employees may have.  

• Ensure that all team members understand the team's objectives and work together to achieve our goals.  

• Conduct performance reviews and provide efficient levels of coaching and support to bridge knowledge gaps where identified. 

• Liaise and participate with training and recruitment, to ensure operational headcount and knowledge is at the required standard. 

• Track daily/weekly/monthly performance to present data to clients on productivity and success against KPI's. 

Do you meet the below? 

• Prior managerial experience is desirable 

• Be an effective leader with the ability to communicate efficiently 

• Able to make responsible and effective decisions 

• Be able to meet targets and handle a high-pressure environment 

• Inspire and motivate team members. Lead by example. 

• Strong IT skill set - knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint. 

• Ability to multi-task, prioritise daily workload and meet team deadlines 

• Accuracy and attention to detail 

• To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures. 

• To undertake additional duties in line with management requests as required. 

• Comply with IS) 27001 standards and procedures. 

Essential: 

• Strong customer service skills
• Able to work independently make effective decisions in a high pressure environment
• Good people skills with an ability to communicate effectively and motivate fellow team members
• Competent IT skills with a working knowledge of MS Office programs. 
• Strong Attention to detail and organisation skills
• Applicants must have a 5-year checkable history. 
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. 

Desirable:

• Experience Managing a team