Ref:
94264
Location:
Birmingham
Employment:
Full time
Role Classification:
2

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ROLE: Team Leader

HOURS: Monday to Friday, 40 hours

LOCATION: Mitie - Birmingham - T2 Trinty Park - B37 7ES

Our team at Mitie T2 have a new position for an experienced and organised Team Leader to support the running of the Helpdesk team for our defence contract.

In this role you will support the Helpdesk in delivery and maintaining contract SLA's, whilst ensuring the team remained focused on their targets and developing to success.

Role Responsibilities:

Provide effective and supportive team management to enable the team to meet and exceed targets,
Be responsible for the HR, welfare, sickness and AL cover of the team,
Manage complaints and breached work orders to completion, application of mitigations,
Support with team development, training and coaching,
Monitor the completion of all reactive work orders against contract SLA's,
Be responsible for effective workflow and administration of remedial actions and immediate business critical works.

What we are looking for:

Team Lead or Supervisory experience,
Experience handling difficult and challenging situations, teams,
The ability to set, agree, and monitor, objectives and targets.
The ability to develop and maintain positive relationships with peers, clients and third parties,
Comfortable with IT systems and processes,
Good communication skills enabling communication concisely but effectively with others,

What's in it for you:

Career development and upskilling,
Competitive salary

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.