Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
Job Title: Switchboard / Helpdesk Analyst
Salary: £25,760 to £27,476 per annum
Hours: 37.5 per week
Shift Pattern: Rolling rota F/T 8 weeks 24/7
Contract: Permanent
Type of Employment: Full Time
Location: Cumberland Infirmary, Newtown Road, Carlisle, Cumbria, England, CA2 7HY
This is a permanent position averaging 37.5 hours per week, worked on an 8‑week rolling rota. Owing to the operational requirements of the role, the post holder will be scheduled on a full range of shifts, including earlies, days, lates, and night shifts, as well as weekends and bank holidays. Pay enhancements are provided for unsocial working hours.
We are seeking a Switchboard/ Helpdesk Analyst to join our team. As a Switchboard Operator, you'll be the voice and first point of contact for our valued clients and visitors. With your exceptional communication skills and friendly demeanour, you'll make every caller feel welcomed and important. From routing calls to providing accurate information, you'll be the go-to person for all communication needs.
We want someone who can manage incoming calls effectively, ensuring no one is left waiting on the line. You'll be the master of organisation, keeping track of messages and relaying them promptly to the appropriate parties.
Here's what we're looking for in our ideal candidate: Stellar phone etiquette and strong interpersonal skills; A knack for problem-solving and staying calm under pressure; Exceptional attention to detail and organizational abilities and proficiency in managing multiple phone lines and using switchboard systems
As a valued member of our team, you'll enjoy a supportive work environment, room for growth, and competitive compensation. We believe in recognising and rewarding exceptional talent, so your dedication and hard work won't go unnoticed.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
