Job Title: Switchboard and Helpdesk Operative
Hourly Rate of Pay: £12.71
Position Type: Permanent
Employment Type: Part time
Total Weekly Contractual Hours: Zero hours
Shifts: 07:00-15:00 and 15:00-22:00 weekends and one week day.
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England DY1 2HQ

Are you passionate about providing exceptional service? Do you have Customer Service experience and thrive in fast-paced environments? We're looking for a professional Switchboard and Helpdesk Operator to join our team on a zero-hours contract, working weekends and one weekday per week.

As a Switchboard and Helpdesk Operator, you'll be responsible for managing phone calls and email enquiries, supporting employees, and accurately logging information onto databases—all while delivering high levels of service and professionalism. You will be the first point of contact for our team, efficiently handling requests and ensuring the smooth flow of information throughout the day.

Key Responsibilities:

• Answering incoming calls and emails promptly, addressing customer needs with professionalism and courtesy.
• Operating the switchboard effectively to ensure calls are directed to the appropriate teams or individuals.
• Accurately inputting and outputting data into systems and monitoring performance against Service Level Agreements (SLAs).
• Delivering a professional service while adhering to Mitie's policies, processes, and procedures.
• Staying organised, prioritising workloads, and meeting challenging deadlines under pressure.
• Maintaining confidentiality and considering the needs of all stakeholders on-site.

Skills and Experience Required:

• Demonstrated experience in Customer Service, with excellent verbal and written communication skills.
• Ability to manage phone calls and emails efficiently, with attention to detail.
• Proficiency in Microsoft Office and a strong standard of literacy and numeracy.
• Exceptional planning, organisation, and time management skills.
• A professional and positive attitude, with the ability to work effectively under pressure.

Shifts:

07:00 – 15:00 and 15:00 – 22:00.

This is a zero-hours position, offering flexible work patterns, with shifts available on weekends and one weekday to fit your schedule.

If you're ready to bring your customer service expertise and organisational skills to our team, we'd love to hear from you!

Apply now to join Team Mitie and be the difference.