Job Title

Supply Chain Manager

Reports To

Operations Director

Location

Hybrid TBC (with some travel to client sites)

Job Purpose

The Supply Chain Manager is responsible for the strategic, commercial and operational management of the supply chain function, ensuring the efficient sourcing, procurement, and management of suppliers and subcontractors. The role is responsible for delivering value for money, driving supplier performance, maintaining regulatory and contractual compliance, mitigating supply chain risk, and supporting business objectives through robust supplier relationship management, governance, and continuous improvement initiatives.

Key Responsibilities

• Supply Chain Management.
• Manage supplier relationships to ensure quality, service, cost, and compliance requirements are met.
• Lead on social value and sustainability across the account ensuring that we meet our contractual requirements.
• Identify opportunities to improve supply chain efficiency.
• Monitor supplier performance through KPIs, service reviews, and performance scorecards, managing escalations and improvement plans where required.
• Drive supplier rationalisation and approved supplier list (PSL) adoption, ensuring spend is directed to preferred suppliers and reducing reliance on non-approved suppliers where appropriate.
• Manage supplier transition activities, supporting the movement of services to approved suppliers while minimising operational risk and service disruption.
• Oversee supplier governance and contract management processes, ensuring suppliers comply with commercial, contractual, and business requirements.

Procurement & Commercial Management

• Support procurement activities, including tendering, benchmarking, supplier negotiations, and contract renewals.
• Deliver cost-saving and value improvement initiatives while maintaining service quality and compliance requirements.
• Manage supplier contracts and pricing structures, ensuring commercial competitiveness and value for money.
• Monitor supplier performance against contractual obligations, key performance indicators (KPIs), and service level agreements (SLAs), escalating issues and supporting corrective actions where required.
• Provide commercial oversight of supplier relationships, ensuring contract compliance and effective management of commercial risks and opportunities.

Stakeholder Management

• Work closely with the Account SLT and direct teams, Finance, Commercial and Procurement to support business objectives.
• Provide supply chain expertise, guidance, and support to internal stakeholders on supplier-related matters.
• Build and maintain strong working relationships with key stakeholders and approved suppliers.
• Support supplier mobilisations, supplier transitions, and change management activities, ensuring continuity of service and compliance with business processes.
• Act as a key point of contact for supply chain governance matters, ensuring stakeholder engagement, communication, and alignment on supplier strategy, performance, and risk management.

Performance & Reporting

• Produce regular reports on supplier performance, cost savings, compliance, and supply chain risks.
• Analyse suppliers spend data and identify opportunities for supplier consolidation, cost reduction, and process improvement.
• Prepare and present supply chain performance reports, insights, and recommendations to senior management.
• Monitor market trends, industry developments, and supplier capabilities to inform sourcing and supply chain strategies.
• Track and report on supply chain objectives, ensuring actions and improvement initiatives are implemented and measured against agreed targets.

Person Specification

Qualifications

• Degree, HND, or equivalent qualification in Procurement, Supply Chain Management, Business Management, or related discipline desirable.
• CIPS qualification (Level 4 or above desirable).

Knowledge & Experience

• Proven experience in Supply Chain, Procurement, or Category Management roles.
• Experience managing supplier contracts, commercial negotiations, and supplier performance.
• Strong understanding of supplier governance, compliance, risk management, and contractual obligations.
• Experience delivering cost reduction, value improvement, and supply chain optimisation initiatives.
• Experience within Workplace / Facilities Management, Construction, Engineering, Property Services, or a related industry is desirable.

Skills & Competencies

• Excellent communication and stakeholder management skills.
• Strong negotiation and influencing abilities.
• Analytical and problem-solving mindset.
• Ability to manage multiple priorities, projects, and deadlines.
• Competent in Microsoft Office applications, particularly Excel and Power BI.
• Strong commercial awareness and financial understanding.
• Ability to drive continuous improvement initiatives and influence positive change across the supply chain and wider business.

Key Performance Indicators (KPIs)

• Supplier compliance and governance performance.
• Cost savings, value generation, and commercial benefits delivered.
• Supplier performance against contractual obligations, KPIs, and service level agreements (SLAs).
• Timely completion of sourcing activities, supplier transitions, and contract renewals.
• Supply chain risk reduction and business continuity improvements.
• Internal stakeholder satisfaction and engagement levels.
• Approved Supplier List (PSL) utilisation and supplier rationalisation achievements.

This role would suit an experienced Supply Chain professional responsible for developing a robust, compliant, and cost-effective supply chain that supports operational excellence and business growth.