Job Overview

• To work at Travellers Hill Yard in the stores section.

Main Duties

• Serve as the first point of contact for customers seeking assistance, in person, over the phone or email.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Accurately record transactions in Maximo database.
• Maintain all filing systems.
• Process all requests for quotations and expedite orders within the procurements system on Islands and within the UK Procurements Department.
• Perform Stock Control duties involving the Re-Order system by operating the Re-Order Level report within Entrusted Stock Guidelines.
• Provide Support to the Charge Hand/Supervisor in the execution of their duties.
• Provide support to all Departments and in particular the Helpdesk in the performance of the supply of Materials for outstanding Work Orders.
• Maintain effective levels of PPE and ensure the issuing of PPE is authorised and monitored against entitlement.
• Ensure safe working practices are followed at all times.
• Deputise in the absence of the Charge Hand.
• Promote Mitie's professional image in all liaisons with the customer and outside agencies.
• Carry out any other duties as directed by line management.

What we are looking for

• Good standard of Education
• The role may include some form of strenuous physical activity; therefore, the incumbent must have the ability to undertake such duties.
• GCSE in English and Maths (Grade C and above) or equivalent.
• Ability to use MS Word, MS Excel. Have basic knowledge of databases, ability to manage and retrieve information.
• Good attention to detail, ability to interpret and record works accurately.
• Has finely-tuned customer service skills. Ability to interact, communicate effectively, friendly and approachable.
• Will prioritise workload and meet deadlines.
• Has a ‘can do' attitude, is well-organised, reliable, motivated team player with an open approach. Will pass on knowledge, their experience and show willingness to assist others.
• Will develop positive, supportive working relationships with team and colleagues.
• Keenness to pro-actively improve housekeeping.
• Driving licence.
• Desirable – experience of working in a military environment.

Additional information

Ascension Island, South Atlantic Ocean (ASCN 1ZZ)

• Full Time
• Notice period 2 months
• Unaccompanied
• Hours worked per week 47.5 hrs
• 80 days leave excluding weekends
• Tour Length 24 months, Site allowance 5%
• Tour bonus 10%
• Compliance requirements – security, medical and dental
• Flights provided free of charge (4 periods: 5 months on, 1 month off on leave)