Ref:
79125
Location:
Birmingham
Employment:
Full time

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Solutions Manager - PPS

Location - Hybrid (Birmingham)

Reporting to: Solutions Director - PPS

The Solutions Manager – PPS will be responsible for delivering the PPS Solutions Growth Plan across existing Mitie client accounts and supporting tender activity for new and retained contracts nationally. You will play a pivotal role in utilising Lessons Learned & Best Practice to enhance our client solutions, embedding Best Practice across project delivery.

This is a high profile role at the heart of Mitie's Projects Growth team. You will shape client solutions, influence strategy and work alongside senior leaders to drive innovation, sustainability and commercial success across Accounts.

Key Responsibilities

Develop and maintain a comprehensive understanding of Mitie products, services and project delivery value propositions.
Act as a project delivery Subject Matter Expert (SME) supporting the sales and bid teams.
Help shape win strategies for bids and complex sales opportunities.
Identify and develop new business opportunities, enhancements and engagement programmes with key clients and prospects.
Lead solution design and commercial content, creating holistic, differentiated offerings.
Work with the Projects Centre of Excellence to integrate emerging digital and AI solutions into PPS value propositions.
Collaborate with Project and Solutions Directors to resolve live delivery issues.
Promote a positive customer-oriented culture, especially at C-suite level.
Align Mitie products and services with Clients' objectives, sharing cross-sector insights and contribute to the PPS Community knowledge base.
Contribute to programme plans and business cases, supporting multi-year client investments.
Build trusted relationships with current and prospective internal and external stakeholders.

Person Specification

Proven experience at Solutions Manager, Consultant or Account Manager in project delivery.
Solid understanding of project management and delivery processes and protocols.
Skilled at engaging with internal and external stakeholders at all levels.
Strong communication skills with the ability to adapt messaging to varied audiences.
Proven ability to deliver results in a matrix environment and embedding strategic initiatives.
Experience managing high-level programme plans and investments.
Graduate-level technical knowledge of the built environment.
Ability to translate client feedback into actionable, value-driven solutions.
Track record of contributing to revenue growth and margin improvement.
Ability to embed Mitie's sustainability initiatives and digital innovation tools into client solutions.
Drive internal knowledge sharing, feedback loops and embedding strategic initiatives into BAU.
Capable of passing Central Government Security Clearance (SC) vetting.

Desirable

Experience in a Centre of Excellence or innovation function.
Familiarity with sustainability frameworks and digital transformation in project delivery.
Background in developing value propositions and supporting senior-level solution workshops.

Qualifications

Professional qualifications (e.g., RICS, APM, CIOB) are advantageous but not essential.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.