As part of our Engineering team, we are looking for a Skilled Support Technician to provide first-response and reactive maintenance support at our client site in Lancashire.

The role covers plumbing and drainage first response, building fabric maintenance, plant room inspections, lighting and lock repairs, ceiling tile replacement, and repairs to blinds and furniture. You will also support minor office moves and seasonal activities, including gritting and snow clearance.

You will keep the client informed of progress, accurately record inspections, remedial works and completed tasks using PDA technology, and deliver a high standard of customer service. Good verbal and written communication skills and confidence using digital systems are essential.

The ideal candidate will have practical facilities maintenance experience, a relevant trade background or equivalent experience, and the flexibility to undertake varied tasks safely, including working at height and winter support activities.

Job Objectives

• Provide a responsive first-line maintenance service across plumbing, drainage, building fabric, lighting and inspections.
• Prioritise and complete reactive work safely and efficiently while managing conflicting demands in a complex environment.
• Complete routine plant room inspections, identify defects and escalate specialist issues appropriately.
• Deliver a professional, customer-focused service and maintain accurate records of all work completed.
• Provide escorting of technical service sub-contractors when required.

Main Duties

• Provide a first response to plumbing and drainage issues, making the area safe and escalating specialist repairs when required.
• Carry out planned and reactive building fabric maintenance and minor repairs, working to reduce backlog technical work orders.
• Complete routine plant room inspections, record findings and report defects promptly.
• Undertake minor lighting repairs within the limits of competence and site procedures.
• Carry out work at height safely using the correct access equipment and controls.
• Repair, adjust and replace locks and associated door furniture.
• Replace damaged or defective ceiling tiles.
• Complete minor repairs to blinds and furniture.
• Support minor office moves, including the safe relocation of furniture and equipment.
• Respond to reactive maintenance requests and helpdesk tasks across the site.
• Support adhoc outdoor duties as required, in line with site procedures.

Person Specification

• Relevant trade qualification, such as a City & Guilds or NVQ, or equivalent practical experience in facilities maintenance. Working at height training is advantageous.
• Experience completing multi-skilled building fabric and general maintenance tasks, including basic plumbing, lighting and lock repairs.
• Strong customer service and communication skills, with the ability to work effectively in an occupied client environment.
• A proactive approach, sound judgement and the ability to identify defects, make situations safe and escalate specialist work.
• Comfortable using a PDA or tablet to receive, update and close jobs, with the physical capability and willingness to work at height and undertake seasonal outdoor duties.