Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Better places, thriving communities.
We are looking for an experienced Site Service Manager (SSM) to oversee security operations at an HMRC site in Leeds. This role is responsible for the delivery of all on-site security services, ensuring compliance, performance, and effective communication with the client.
• Full-time, Monday to Friday
• Working hours: 07:30 – 17:30
• Competitive salary (dependent on experience)
At Mitie, we deliver “The exceptional, every day.” Our values focus on providing high-quality service to our clients while supporting our colleagues to perform at their best.
As a Site Service Manager, you will:
• Act as the security lead for all Mitie site-based Supervisors and Security Officers
• Co-ordinate the local delivery of all security operations
• Communicate effectively and proactively with the HMRC client
• Manage client expectations and resolve concerns in a timely manner
• Carry out pre-audits for monthly KPI meetings and escalate any failings
• Assist the Mitie Account Manager and Operations Manager as required
• Manage and maintain responsibility for site security equipment
• Implement opportunities locally to maximise service efficiency and support continuous improvement
• Conduct monthly KPI pre-audits and report/escalate any issues identified
• Carry out regular site reviews and ensure all issues are reported and resolved
• Ensure effective communication with the security team and HMRC client
• Ensure the smooth running of the HMRC security operation at all times
• Manage all aspects of site-based Mitie security staff, including:
Holidays and unplanned absence
Appraisals and performance management
Training delivery and management of training records
Incident reporting processes
• Ensure all officers have read and signed current Assignment Instructions
• Ensure security risk assessments are in place, signed off, and regularly reviewed
• Assist with recruitment and training as directed by Contract and Operations Managers
• SC Clearance (minimum requirement)
• Minimum of 5 years' experience in a similar role
• Understanding of HMRC client requirements
• Ability to lead and manage teams to deliver high service standards
• Effective communication skills at all levels
• Understanding of security services within HMRC environments
• Good IT skills, including Microsoft Office
• Follow company policies and procedures at all times
• Report any risks to health, safety, or service delivery
• Use equipment and PPE in line with training
• Report any issues or training requirements to your line manager
Joining Mitie means being part of a team committed to delivering high standards and supporting one another. This role offers the opportunity to contribute to a professional security operation within a key client environment.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
