Job objectives and responsibilities

•    Security lead for all Mitie site based Supervisors and SO's
•    Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
•    Co-ordinate the local delivery of all security operations
•    Effective and pro-active communication with the Telehouse client
•    Carry out pre-audit for monthly KPI meetings for all security operations
•    Manage client expectations and resolve all concerns in timely manner
•    Assist Mitie Senior Operations Manager and local Mitie Team as required
•    Management of and responsibility for site security equipment

Main Duties

•    Conduct regular reviews of both sites and ensure that all issues identified are reported and resolved
•    Communicate effectively and proactively with the security team and Telehouse client 
•    Ensure smooth running of the Telehouse security operation at all times leading by example to deliver to the high standards Telehouse expect
•    Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
o    management of holidays
o    manage unplanned absence
o    appraisals and performance management
o    staff training routine and management of training records
o    management of the incident reporting processes
o    local management of additional works requests and proactive / timely coms with Telehouse
•    Ensure all Telehouse officers have read and signed the up to date Assignment Instructions
•    Ensure the security risk assessments have been signed off and regularly reviewed.
•    Assist Mitie Senior Operations Managers with recruitment, training and as directed
•    Ensure both North and South Security Teams are visited weekly.
•    To measure performance and make appropriate and agreed changes for improvement
•    Works collaboratively with all stakeholders to review and implement relevant operational processes for  the business
•    Ensure all processes and policies are correctly applied and adhered to at all times.
•    Undertake monthly audits of processes to ensure compliance
•    Undertake regular tests of processes to ensure robust application
•    Ensure all officers at all locations are correctly trained for required duties
•    Complete tool box talks to support training
•    Undertake meetings and conference calls with client when required
•    Timely completion and submission of monthly reports
•    Creating reports as required and ensuring online/shared reports are kept up to date
•    To have a thorough knowledge of routine and emergency procedures and be able to respondefficiently and appropriately to any eventuality.
•    Effectively oversee all tasks, in-line with SOPs.
•    To respond and manage all incidents and follow escalation procedures.
•    Overseeing the management of site Access Control System.
•    Provide complete written reports.
•    Support and develop the team's performance 
•    Support with any HR issue son site.

Person Specification – Key competancies

•    SIA Licence – Minimum standard
•    Minimum of 5 years proven experience in a similar role
•    Must understand client needs within a Data Centre Environment
•    Ability to inspire and lead team to deliver the highest service standards at all times
•    Effective communicator at all levels
•    Must have exceptional understanding of security services within a date centre environment
•    Understand key Mitie principles and  assist in delivering this in every aspect of site functions
•    Must have excellent IT skills and a good understanding of all Microsoft Office applications

Health and Safety responsibilities

•    Follow Group and company policies and procedures at all times;
•    Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
•    Use all work equipment and personal PPE properly and in accordance with training received;
•    Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;