📍 Location: Wokingham and Reading area, Berkshire

💷 Pay Rate: £17.00 per hour

🕒 Contract: Permanent, minimum 8 hours per week

📅 Working Pattern: Flexible hours offered in line with operational requirements, including days, nights, weekends and bank holidays

About Our Client

We are the National Energy System Operator (NESO) — an independent, impartial, and expert organisation at the centre of Great Britain's energy system. We are driven by collaboration, innovation, and a shared purpose: to ensure everyone has access to clean, affordable, and reliable energy.

At NESO, we value inclusivity, diversity, and belonging. We build strong relationships, empower one another, and ensure every voice matters. Together, we are shaping the future of energy and supporting communities across the nation.

About the Role

As a Site Protection Support Officer, you will play a key role in protecting Critical National Infrastructure (CNI) sites that support the UK's energy system.

You will provide flexible operational support across NESO locations, helping maintain resilience by covering annual leave, sickness absence, training abstractions, vacancies, projects and other operational requirements.

This role is ideal for experienced security professionals seeking flexible working opportunities within a high-security environment while maintaining meaningful responsibility and purpose.

Working alongside the wider Site Protection Team, you will deliver professional security services and help safeguard people, assets and nationally significant operations.

Key Responsibilities

• Conduct internal and external patrols across high-security and restricted areas.
• Monitor CCTV, access control and alarm systems.
• Manage access for staff, visitors and contractors.
• Carry out searches in accordance with security procedures.
• Respond to incidents, alarms and emergencies.
• Complete accurate incident reports and security records.
• Support multiple NESO locations as operationally required.
• Maintain site-specific knowledge and complete refresher briefings where required.
• Act as a professional ambassador for Mitie and NESO.

Why This Role Matters

• Support the protection of Critical National Infrastructure.
• Contribute directly to operational resilience and public safety.
• Work within a professional and highly skilled Site Protection Team.
• Gain experience across multiple sites and security environments.
• Provide essential support that enables continuous site operations.

What We're Looking For

We are seeking professional, reliable, and motivated Security professionals who can demonstrate the following:

Essential Requirements:

• A proven background in the security industry (corporate, critical infrastructure, or similar)
• Valid SIA Door Supervisor licence
• First Aid at Work qualification (or willingness to obtain)
• Full UK manual driving licence
• Own transport and ability to travel between NESO locations.
• British citizen with a UK Passport or hold dual Nationality.
• Lived and worked in the UK for the past 5 years
• Minimum of 3 GCSE including English and Maths at Grade C/4 or above (or equivalent)

Highly Desirable:

• SIA CCTV Operator License (or willingness to obtain)
• Experience within Critical National Infrastructure, government or corporate environments.
• Security Clearance (SC) - must be obtained as a condition of your employment.
• Experience using systems such as CCTV, access control platforms and incident reporting tools.

Skills & Capability:

• Fluent in verbal and written English with good communication skills.
• Strong observational and situational awareness skills.
• Ability to follow procedures and instructions accurately.
• Strong IT skills and a good understanding of all MS Office applications.
• Good understanding of health, safety and security best practices.
• Ability to identify and respond to security risks.

Personal Attributes:

• Professional, reliable, and punctual
• Remains calm under pressure with good decision-making ability
• High level of integrity and confidentiality
• Proactive and vigilant approach to security
• Customer-focused with a helpful and approachable manner
• Ability to work independently and as part of a team

About You

You will be an experienced security professional with the ability to maintain strong situational awareness in a fast-paced environment. You will be confident in managing access control, responding to incidents, and interacting with a wide range of stakeholders.

You will demonstrate professionalism, sound judgement, and the ability to operate effectively within a high-security setting.

All candidates for this role will attend a general fitness medical, which includes an eyesight test, hearing test, step test and advice on your Body Mass Index (BMI) – but do not worry, you don't need to be a high-performing athlete. Please note, we're not looking for a specific ‘type' of person. We're committed to ensuring all candidates, regardless of their backgrounds, identities, lived experiences, and perspectives are given the support and training they need to thrive in this role.

Training & Development

You will receive structured site-specific training and ongoing development, including:

• Operational procedures and security protocols
• Security systems (CCTV, access control, alarms)
• Conflict management and de-escalation techniques
• Fire safety and First Aid
• Opportunity to gain additional qualifications (including CCTV licence)
• Ongoing development and career progression within Mitie