Site Manager

Operations | Full-Time Permanent

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for ‘Client and Service Provider', ‘Best People Development' and ‘Excellence in Health & Safety'. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places.

The job in a nutshell:

The Site Manager will be responsible for leading a team of Duty Managers and their direct reports, to ensure the smooth running of all cleaning services. For this, you will need to ensure a close relationship with the client to gain an understanding of key metrics of peaks throughout the day/night to ensure staff members are placed in the correct areas around peak periods and work around delays etc. Along with this you will be responsible for rostering, P&L, supply chain management, reporting, recruitment of new staff members and contract performance.

Key responsibilities:

• Provide a safe work environment for all and promote strong QHSE.
• Lead, motivate and engage cleaning team across the Airport ensuring standards are always met and promoting positive working behaviours.
• Provide professional guidance and direction to the team.
• Performance management, including absence/attendance and training & development in association with HR Business Partner.
• Coordinate staff briefings and toolbox talks and complete daily stand downs with direct reports.
• Manage staff cover costs and overtime closely in line with budgetary requirements.
• Verify that payroll details reflect those of agreed contracted hours and are in line with attendance hours.
• Budgetary control of costs v budgets with any variances understood and explained.
• Business development within terminal such as self-delivery of more soft services, consumables etc.
• Support business development teams regarding surveys, pricing, meeting prospective clients.
• Ensure contract is operating to specification, including regularly auditing in line with specification.
• Assume operational responsibility of projects.
• Management of sub-contractors/supply chain including, creation of purchase orders as and when needed and approve invoices for payment, verifying invoicing details to ensure that services are being recharged at agreed contractual rates and managing all aspects of stock management.
• Development of strategic partnerships with key stakeholders – both Mitie and client.
• Manage the timely completion of reactive tasks within the soft services team.
• Ability to identify, implement and manage change.
• Ensure full compliance with company procedures & policies.
• Champion new company initiatives and ensure they are implemented.
• Ensure that communication is maximised at all levels and represents the professional image of the company.
• Authorised Signatory for company and responsibility for any associated queries.
• Completion of weekly Rostering. 
• Compilation of Reporting including reporting as required as part of the contractual KPI's.
• Team building with all staff. 
• Build strong relationships with our client, airport lounges and other clients within the airport.
• Understand contractual obligations. 
• Undertake performance management of direct reports and support your team.
• Manage disciplinary and grievance issues with guidance from HR Business Partner/Learning Partner.

About you:

• Demonstrate solid financial acumen and management of P&L.
• Strong leadership skills – Proven ability to lead and motivate a large team to achieve objectives.
• Proven experience within the Facilities Management industry, ensuring smooth management of cleaning services.
• Previous experience and in-depth knowledge of best cleaning practices.
• Ability to take ownership of service delivery with focus on strong relationships with all stakeholders.
• Experience managing the execution of soft services projects.
• Excellent communication and influencing skills, with the ability to adapt these skills at all levels of the business.
• Highly resilient and flexible with a demonstrated willingness to take on a calm and methodical decision-making approach to any issues arising within their area.
• Excellent PC, analytical, reporting, and organisational skills.