Ref:
72862
Location:
London
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Job objectives and responsibilities

To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities
Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA's are met
To provide strong support, accurate reporting and up to date figures for the FM team and the Client
Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload

Main duties

First line Supervision of the Help Desk calls and team including but not limited to:-

Answer the telephone and address enquiries
Raise reactive call outs on Maximo along with quotations/cost estimates to the client
Raise Purchase Orders
Approve To Pay purchase orders on a periodic basis throughout the week
Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off
Communicating with Supervisors / Engineers / Suppliers /

Liaise with Subcontractors regarding

Security clearance and access requirements
Reactive & Quoted Works
Chase up jobs logged to close off and chase up costs
Delegating workload to admin team

Helpdesk reporting;

Adhoc reports required by the clients for specific information on
Assisting with producing necessary documentation for audits when required
SLA's, PPM's and finance performance, including support with compiling the weekly/monthly reports
Liaise with Contract Management team where necessary and be key point of contact for management enquires on the allocated account portfolios

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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