Service Administrator - Office Based

Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.

Our Service Administrator's

Provide support to the Service Desk team with administrative tasks, data entry, data cleansing and system work. Provide administrative support in a fast-paced, busy and varied work environment.

• Act as a primary point of contact for incoming service desk calls from existing and prospective clients, delivering a professional and customer-focused response.
• Manage day-to-day email correspondence with clients and potential customers, ensuring timely and accurate communication.
• Liaise with subcontractors regarding new and ongoing works, coordinating activities to support service delivery.
• Maintain and update customer and subcontractor portals, ensuring information is current and accurate.
• Respond to and resolve client queries via telephone and email in a prompt and professional manner.
• Set up new customers and sites within the company operating system (CASH).
• Create new jobs and schedule work for engineers using the CASH system, ensuring effective resource allocation.
• Liaise regularly with field engineers via phone and email to coordinate workloads and site activity.
• Allocate and manage parking arrangements for engineers where required.
• Arrange hotel accommodation and travel logistics for engineers as necessary.
• Administer and manage client contracts, including both new and existing agreements.
• Proactively chase purchase orders for upcoming works to ensure visits proceed as planned.
• Prepare and issue written and verbal quotations for new and existing business via the CASH system.
• Monitor and maintain CASH system data integrity, ensuring records are accurate, complete, and up to date.
• Communicate with clients regarding lost business, accurately recording outcomes within CASH to support attrition reporting.
• Attend and contribute to monthly team meetings.
• Provide support with ad hoc administrative and operational tasks as required by the line manager.

Who We're Looking For

As well as having all the usual attributes of a great employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Experience in an office-based administrative, service desk, or coordination role (experience in an engineering or technical environment is helpful but not essential).
• Confident and professional telephone and email manner, with a strong focus on customer service.
• Ability to organise and prioritise daily tasks in a busy office environment.
• Good attention to detail when entering data, updating systems, and managing paperwork.
• Comfortable using computer systems and Microsoft Office (Outlook, Word, Excel); experience with job management or CRM systems is desirable but full training can be provided.
• Willingness to liaise with engineers, subcontractors, and clients to support day-to-day operations.
• Positive, reliable, and flexible attitude, with the ability to work independently or as part of a team.
• Eagerness to learn and develop within the role.