Senior Lobby Ambassador

Location: 33 Old Broad Street and London Campus
Reporting to: Front of House Supervisor
Company: Mitie - Lloyds Banking Group
Availability: Monday to Friday shifts between 6:30am and 7:00pm
Rate of Pay: £15.82 per hour (£33,000) 40 hours per week

About the Role

Are you passionate about delivering exceptional service and leading a team to success? Mitie is seeking a Senior Lobby Ambassador to own our lobby spaces, manage visitor and contractor access, and act as a brand ambassador for our standards. You'll coordinate and lead the Lobby Ambassadors on shift, support site leadership, and deliver a 5-star concierge-style service that exceeds expectations for all building users.

Key Responsibilities

• Lead, motivate, and coordinate the Lobby Ambassador team, ensuring high standards and a positive working environment.
• Manage shift rotas, handle last-minute changes, and support recruitment, training, and development of team members.
• Champion diversity, inclusion, and continual development within the team.
• Recognise and celebrate individual and team achievements, utilising available recognition and reward schemes.
• Deputise for your Manager or Supervisor as required, and represent Mitie at internal and client meetings.
• Manage access and egress for all visitors and contractors, ensuring compliance with defined processes.
• Be highly visible and approachable—the “go to” person for queries in the lobby.
• Deliver a professional, friendly, and attentive experience at all times.
• Proactively manage queues and make arrival/departure efficient.
• Greet and acknowledge all visitors and colleagues, ensuring exceptional service.
• Support onsite facilities inspections, floor walks, and service audits.
• Handle administrative tasks, ad hoc reporting, and manage stocks of visitor passes.
• Provide first-line response to AV queries and support meeting room setups.
• Liaise with client Communities and Workplace Experience colleagues to deliver initiatives and activities.
• Support the Security team and respond to incidents as needed.

Person Specification

• 1–2 years' experience in high-end hotels, members clubs, airlines, corporate workplaces, or hospitality/tourism.
• Demonstrable experience in team leadership, coordination, or supervisory roles.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming, personal presentation, and sense of style.
• Comfortable with wearable and mobile tech (radios, headsets, tablets).
• Highly proficient in Outlook, Word, Teams, and Chrome.
• Competent with visitor and space management tools (e.g., Condeco, ProxyClick).
• Core skills: accountability, organisation, prioritisation, initiative, customer engagement, adaptability, attention to detail.

Our Values and Behaviours

At Mitie, our people make the difference. We are:

• Trustworthy: We do what we say we will.
• Helpful: We go out of our way to make a difference.
• Inspiring: We help others to be the best they can be.
• Spirited: We give it everything we've got.
• Pioneering: We do things that excite and amaze.

We celebrate diversity, encourage fresh thinking, and are committed to safety and continual improvement.

Health & Safety

• Follow all company policies and procedures.
• Use work equipment and PPE properly.
• Report deficiencies and training needs promptly.

Ready to lead a team that sets the standard for service excellence? Apply today and become a Senior Lobby Ambassador at Mitie!