Job Title: Supervisor

Hours of work: 12 Hour Shifts (42hrs avg per week)

Shift Pattern: 4 on 4 off (Days & Nights inc weekends and bank holidays)

Pay Rate: £16.40ph

Job Overview

Park House is an eight storey, mixed use building located in one of the most iconic locations in London. We are looking for someone to join our team.

Do you want to work for one of the leading security companies?

Do you want to work for a company that believes in rewards and recognition and gives a wide range of staff benefits to their employees?

Do you want the chance to learn and develop?

If yes then consider applying for a career with us.

Main Duties

• To ensure that at all times security team members are deployed effectively to post; operate all the required systems and conducting all required functions. Working in conjunction with the Security Manager, to ensure the seamless delivery of exceptional service standards to internal/external customers.
• Parade, deploy and manage all security team members throughout their tour of duty. Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.
• To set the highest standards of service delivery from security team members by providing full briefings and guidance to all security personnel.
• To maintain an effective duty of care to security team members ensuring that all required procedures/policies relevant to: Health & Safety at Work legislation: Staff Welfare & Development Training: Disciplinary & Grievance: Discriminatory & Harassment: Alcohol & Drug Misuse: Equal Opportunities are correctly explained and followed, thus serving the best interests of the employee, Mitie and the client team.
• Undertake fair and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures in liaision with the Security Manager and CRS. Monitor attendance and time-keeping records and take any required remedial action where necessary. Investigate and report to senior line management on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
• Undertake investigations on the direction of the Security Operations Manager utilizing CCTV in accordance with company Policy.
• Participate and contribute positively to the security team management. Attend meetings as required and provide reports and recommendations on the activities of the security operation.
• Be committed to Health & Safety and ensure that you are familiar with all client Health & Safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the access control, key control, smoking and Health & Safety policies are observed and enforced.
• Perform at the start/end of each tour of duty, in conjunction with the Shift Supervisors, verification checks of all the Control Room equipment ensuring that all systems are fully operational and where they are not, initiate corrective action. Where necessary, and in conjunction with senior line management, re-deploy security team members to act as substitute cover.
• Manage and control the response to all security alarms and incidents (local & remote) in a timely and effective manner by directing the security team members, security representatives and vendors.  At all times the central aim should be to safeguard the assets of the client, ensuring that direction from senior line management is sought where appropriate. In particular activate in part or in whole the client Emergency Response Plan where applicable.
• Ensure that the maintenance of contemporaneous records is conducted from which Daily Situation Reports and handovers can be compiled and made available to senior line management. Maintain other such records as directed by senior line management to ensure that a full transparency of events and their handling is possible.
• Vary the protective deployment of the site security team members in accordance with the advised prevailing state of alert, as advised by senior line management.
• Manage the retention, issue and receipt of all site keys held or deposited within the Key Tracker and Security Control Room, ensuring that accurate tracking and receipt records are maintained. Conduct at the start and end of each tour of duty an inventory check and report any losses to senior line management as and when they occur.
• Manage the polite and effective processing of all telephone enquiries received at the Security Control Room [SCR]. Process building fault reports where appropriate, passing and escalating to the correct helpdesk and if necessary requesting the assistance of senior line management in resolving.
• During Corporate Events, liaise with the Security Manager and assigned security team members assigned, to ensure that adequate back up support is provided and that additional closedown checks are carried out after the event has concluded.
• Tour the site periodically (a minimum of 4 periods over a tour of duty) to ensure that all is in order, to check designated areas and to ensure that all site security team members are carrying out their required duties effectively and responsibly. Such tours are to be recorded within the Duty Occurrence Book.
• Ensure all patrolling and duty officers have the necessary equipment required to complete all their duty tasks in a safe and competent manner. Patrolling officers should at all times carry a two way radio, any required keys for the areas concerned, a notebook and pencil and at night, a working torch.
• Follow any such reasonable instruction as issued by Senior Line Management

Security and Health & Safety Responsibilities

Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Use common sense and initiative by immediately involving others if a situation appears to become threatening.

To maintain professional conduct in the face of difficult situations and challenging customers.

Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

Keep to schedules and demonstrate commitment to Mitie and the Client.

Are you still interested?

Do you think you are the right person for the job?

What we are looking for

Previous experience of managing teams

Be able to work on own initiative and take personal responsibility and ownership for all actions

Experience of dealing with HR investigations, grievances and disciplines

Demonstrate great customer service skills to engage with a range of stakeholders

Excellent verbal and written communication skills

Demonstrate attention to detail

Demonstrate effective leadership and team building skills

Do you think this is the right job for you?

If you are still interested we encourage you to apply.