Position: Security Supervisor (Nights/Days)

Location: West Ham Bus Garage
Pay Rate: £16.14 per hour
Hours: Average 42 hours per week
Shift Pattern: 4 On / 4 Off Nights (19:00 - 07:00)

This role operates on a 4 on / 4 off night shift pattern. However, candidates must be flexible and able to work days, nights, weekends, and bank holidays when operationally required.

 Licence Requirements:

• Valid SIA Door Supervisor (DS) Licence and CCTV Licence (or currently undertaking CCTV training) are mandatory.

An exciting opportunity has arisen for a Security Supervisor to join the Mitie Security team at West Ham Bus Garage. The successful candidate will be responsible for supervising security operations, maintaining a safe and secure environment, and ensuring compliance with client and company procedures.

Key Responsibilities

• Supervise and support security officers on shift, ensuring all duties are carried out to the required standards.
• Conduct comprehensive shift handovers and team briefings.
• Monitor and control access to the site, ensuring only authorised persons and vehicles gain entry.
• Conduct regular security patrols of the bus garage, buildings, yard areas, and perimeter.
• Monitor CCTV, access control systems, alarms, and other security equipment.
• Respond to incidents, alarms, emergencies, and security breaches in accordance with site procedures.
• Complete detailed incident reports and ensure all occurrences are accurately documented.
• Liaise professionally with TfL management, bus operators, contractors, visitors, and emergency services.
• Ensure Assignment Instructions, SOPs, and Health & Safety procedures are adhered to at all times.
• Carry out welfare, compliance, and performance checks for security officers.
• Ensure officers remain fully compliant with SIA licensing, company policies, and uniform standards.
• Investigate and report security incidents, defects, hazards, and breaches of procedure.
• Support emergency evacuations, fire alarm activations, and business continuity arrangements.
• Monitor contractor activity and ensure compliance with site access requirements.
• Report maintenance, security, and safety faults through the appropriate channels.
• Maintain accurate records, audit trails, patrol logs, and shift documentation.
• Escalate operational issues promptly to the Cluster Manager or Duty Management Team.
• Undertake any other reasonable duties requested by management in support of the contract.

Essential Requirements

• Valid SIA Door Supervisor and CCTV Licence.
• Previous supervisory experience within the security industry.
• Excellent communication and interpersonal skills.
• Strong report-writing and incident-management abilities.
• Good knowledge of access control, CCTV, and site security operations.
• Ability to remain calm and make effective decisions under pressure.
• Competent IT skills, including Microsoft Office applications.
• Strong customer service and team leadership skills.
• Flexible approach to working hours and operational requirements.

Desirable Requirements

• Experience working within a transport, depot, or critical infrastructure environment.
• First Aid qualification.
• Knowledge of TfL security procedures and standards.

Why Join Mitie?

• Mitie is the UK's leading facilities management and security services provider, delivering professional solutions across critical infrastructure, transport and public sector environments.
• At Mitie, we are committed to investing in our people through training, development and career progression opportunities. We recognise and reward excellence, promote an inclusive workplace culture, and provide our colleagues with the support they need to succeed.
• Working at West Ham Bus Garage offers the opportunity to be part of a professional security team supporting a key Transport for London operation, where your contribution will make a real difference to the safety and security of the site.
• Join Mitie and build a rewarding career with one of the UK's leading security providers. Together, our diversity makes us stronger.