Security Supervisor - Manchester

Reporting to: Manchester Site Security Manager 

Position: - Permanent/Core

Rota Pattern: – 6 on 3 off (3 days, 3 nights, 3 off)

Hours: - 12 hours per shift

Pay: - £15 an hour

Day shifts timings: - 07:00 to 19:00

Night shifts timings: - 19:00 to 07:00

Qualifications:

• Skills for Security trained & certificated
• SIA licensed
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate

Previous Experience

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)

Personal Skills

• Physically fit to fulfil active job role requirements
• Leadership, supervision and management skills: ability to direct teams, make decisions under pressure and maintain discipline
• Communication skills: clear verbal and written communication for reporting incidents and coordinating with management, staff and authorities
• Technical proficiency: familiarity with security systems, fire panel management, surveillance technology and emergency response tools
• Analytical skills: capability to assess risks, identify threats and implement preventative measures  
• Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
• Customer Facing/front of house skills
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management and customers clients
• Ability to work within established procedures and contribute positively to any improvements
• Application of conflict management in support of conflict de-escalation and resolution
• Disciplined and Professional attitude
• Ability to deal with and control emergency situations
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with The Bank of New York UK & Ireland Health & Safety Statement of Intent
• Comply with BNY commitment to corporate social responsibility and in support of the BNY Environmental Sustainability Statement and Goals
• To read, understand and comply with BNY Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

Responsibilities & Specific Tasks

• Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
• Responsible for leading and coordinating the site security team while maintaining a safe and secure environment
• Supervision of security staff to include assigning daily duties, scheduling shifts, and monitoring of service delivery and performance to ensure essential coverage and adherence to security protocols
• Monitoring serviceability of security systems by conducting inspections of surveillance cameras, access control systems, alarm systems and all security equipment to ensure operational readiness
• Incident management: investigating, documenting and reporting security incidents, accidents or security breaches to management
• Training and development: educating security staff on policies, procedures, emergency response and correct use of security technology and equipment
• Access Control: overseeing verification of credentials for employees, visitors and contractors in order to maintain a secure premises
• Risk Assessment: performing security audits and identifying vulnerabilities, while recommending improvements to enhance safety and security standards
• Administrative duties: maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters.
• Coordination with authorities: acting as a liaison with local law enforcement and emergency services when necessary
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents
• To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
• Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action, including administration of all site-based and client documentation
• To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures
• To react positively and professionally in support of security operations and emergency situations as required
• Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, BNY Unannounced (Dawn Raids) training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
• Complete satisfactory probationary assessment as part of personal training and development plan

Operational Duties

• Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
• Maintenance of comprehensive site patrolling program in support of risk identification and prevention
• Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
• Observation and surveillance skills to include risk and threat identification
• Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
• Speedy and accurate reporting of suspicious activity
• Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
• Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
• Ability to act immediately in support of Emergency Response, including maintaining control, providing assistance and coordinate with emergency services  
• Manage and supervise security officer rotation duties in support of site patrolling regime and loading bay duties
• Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification
• To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
• To follow and comply with all routine site operating procedures
• To maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations.
• Logging and management of all lost property handed in and undertaking to return it to its rightful owner whenever possible.