Shift Manager

Trinity Leeds Shopping Centre, LS1

Salary: Competitive 

Hours: 42h per week, 4on 4off

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

• Assist the Security Manager in ensuring the seamless delivery of security operations across the site. 
• Deploy and manage the security team effectively, ensuring high standards of performance. 
• Maintain appropriate staffing levels and oversee training and development to ensure team competence. 
• Provide regular briefings, guidance, and performance reviews to security team members to maintain high service standards. 
• Organise fair and efficient duty rostering, annual leave allocation, and overtime in line with prescribed procedures.
• Collaborate closely with shift supervisors to ensure the smooth execution of daily operations and alignment with security objectives.
• Support the Security Manager in recruiting new security team members, managing job descriptions, interviews, and onboarding processes.
• Handle day-to-day HR issues, including managing disciplinary and grievance processes, in compliance with company policies.
• Provide coaching and mentoring to team members, fostering professional development and career progression.
• Monitor attendance and timekeeping, addressing any issues with prompt corrective actions.
• Promote a positive and inclusive work environment, ensuring compliance with equal opportunities policies.
• Act as a key leader in responding to incidents, safeguarding assets and personnel.
• Oversee the implementation of the Emergency Response Plan, ensuring all team members are fully prepared.
• Maintain accurate records of incidents, compiling daily situation reports and providing detailed handovers to senior management.
• Ensure full compliance with Health & Safety legislation and organisational policies.

What we are looking for

• Proven experience as a Shift Manager/Senior Supervisor or equivalent leadership role within the security industry.
• SIA License
• Good literacy and communication skills and have excellent verbal and written English.
• Be computer and software literate.
• Reliability, self- motivation and ability to use own initiative and work without supervision.
• The ability to solve problems, make decisions and prioritise.
• The ability to transfer self-motivation to staff.
• The ability, tact and diplomacy to deal with people at all levels.
• Self-confidence and an interest in self-development.
• An interest in the continuous improvement of the Company's performance.
• The nature of the role is such that it is essential that the post holder has and will maintain an excellent record of attendance and timekeeping.