SECURITY SHIFT MANAGER - THE BENTALLS SHOPPING CENTRE  - KINGSTON UPON THAMES

SALARY - £36,901.50 - 42hours on a 4 on 4 off shift pattern

Our values

• Our values and behaviours
  Delivering the exceptional, every day
  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
  • Our promise to our people: a place to work where you can thrive and be your best every day.
  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
  • Our culture – our core values and how we behave:
  o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
  o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
  Job objectives and responsibilities
  To provide exceptional leadership and direction in the management of the Security Team which is responsible for
  supporting and managing all centre operations during retailer trading hours.
  To provide clear and timely communication to all within the centre and management on key issues that affect the business operation and customer service delivery.
  Ensure that the interests of Our client, their Guests and retailers are fully protected at all times and conduct yourself accordingly, as their representative
  Main duties
  Responsible for the ‘live' operation of the MITIE Security Team that manages the essential functions of;
  • All common and public areas of the shopping centre
  • Emergency and evacuation procedures
  • Health safety & welfare of security personnel
  • Incidents that affect Centre Operations
  • Building security and safety
  • Leadership and direction to security personnel on duty to ensure all issues are dealt with correctly and within a timely manner
  Provide timely and effective communication to all within the business including and up to the centre manager and MITIE management on;
• 
  Duties 
• 
  • Incidents that occur on or effect the centre
  • Serious incident tracking and management
  • Absence & lateness reporting
  • Officer misconduct
  • Ensure all incidents are logged and managed effectively through to completion
  • Manage all incidents / accidents and investigate and report accordingly
  • Liaise and build relationships with retailers and other suppliers
  • Manage the personnel deployment on the Mall, Car Park and Service Yards
  • Manage officer allocation during events
  • Provide senior management support outside of core hours, as and when requested
  • Completion and checking of all accident and health and safety reports and entry to Safeguard
  • Manage and oversee the Centre Lock Down / Un-lock
  • Complete weekly audits on all Security activities within the centre and associated requirements ranging from Equipment checks to Retail Compliance
  • To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the centre
  • Ensure that complete and updated Assignment Instructions and SOP's are being followed. Where this is not the case ensure that corrective actions are raised accordingly
  • Ensure standards of dress, safety and presentation are maintained within the centre MITIE team at all times
  • Provide continued training and coaching to all staff members to enhance performance and provide job enrichment
  • Ensure that all staff are site trained and have signed the Assignment Instructions
  • Conduct 121's and Appraisals for all staff
  • To assist in the recruitment process of new staff for the centre security team
  • Arrange regular meetings with the Senior Security Team
  • Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
  • To develop and maintain good working relations with applicable local agencies and services.
  • Any other reasonable request from management or client.

Person Specification

• Enthusiastic, motivational, someone who strives for excellence
• Someone who takes the initiative and drives for results
• Organised, able to make robust judgements and prioritise
• Honest, transparent and consistent
• Gain and hold the respect of others
• Have a flexible approach with a “can do” attitude
• Ability to monitor and challenge the use of processes
• Excellent communication and relationship building skills
• Holder of a valid Door Supervisor licence
• Holder of a valid PSS (CCTV) licence
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;