Dedicated Security Relief Officer – Surrey/Sussex

Delivering the exceptional, every day

•       Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

•       Our promise to our people: a place to work where you can thrive and be your best every day.

•       Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

•       Our culture – our core values and how we behave:

o   We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o   We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o   We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o   Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o   Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

• Guaranteed 120 hours a month provided availability is given, refusal on available days result in no payment of Guaranteed hours
• Willing to travel within a 30 miles radius
• Must be flexible to work days and nights, weekends and bank holidays
• Combination of 8 – 12 hours shifts dependant on the site requirement
• Must be available for 5 days out of 7 every week including weekends, 1 guaranteed weekend off every 5 weeks

Main duties

• Ensure all incidents are logged and directed effectively through to completion
• Effectively communicate business issues to the Operations Manager and/or relevant departments
• Maintain the standards of the site for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are maintained at all times
• Complete timely and accurate reports on all security activities within the site and present to the Security Management team.
• To be fully conversant with the methods of working of all equipment.
• Ensure that you have signed the Assignment Instructions.
• Ensure that complete and updated Assignment Instructions are being followed.  Where site or procedure instructions are not being followed, ensure that corrective actions are raised with the Operations Manager
• Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern inform the Manager
• Handle all day to day enquiries which arise from whatever source in respect of the daily operation of the security of the site and report to the Manager
• Any other reasonable request from management or client.
• To have an awareness of key performance indicators and service level agreements
• Site Open and Lock Down procedure
• Completion and checking of all accident and Health and Safety reports

Person Specification

• Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication
• Valid SIA (Security Industry Authority) licence
• British Passport holder for SC clearance

• Full 5-year checkable history
• Good understanding of security requirements / functions
• Excellent oral communicator
• Strong written skills for reports, incidents and presentations
• Excellent interpersonal skills, to liaise with security officers, managers and directors
• Have the ability to solve problems and make decisions.
• To share knowledge and support team members, to make the best use of their capabilities.      

Health and Safety responsibilities

·       Follow Group and company policies and procedures at all times;

·       Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

·       Use all work equipment and personal PPE properly and in accordance with training received;

·       Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 Information Security

·       Ensure compliance with Mitie's and Clients information security procedures in all activities;

·       Proactively identify and report security risks to your manager;

·       Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right