Ref:
74889
Location:
Glasgow
Employment:
Part time
Closing Date:
3 June 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Receptionist

Tuesday, Wednesday and Thursday

7.30am-4pm or 9.30am-6pm

22.5hrs per week

The role of the Receptionist is to provide the highest levels of customer care and service to all
clients, partners and employees in line with agreed service level agreements and
procedures. We aim to make the client's first impression a positive and lasting one.
To provide a warm courteous and prompt welcome on arrival for all visitors at the
reception desk
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous
welcome and using the agreed salutation.
To provide assistance for meeting room bookings as required and to liaise with
relevant parties to ensure the delivery of a professional service
To liaise and communicate with other team members and other service departments in
a clear and timely manner to ensure service delivery and team work.
To carry out regular checks of the meeting rooms on site to ensure correct set up and
readiness for client use, including rearranging furniture and room layouts as required.
To ensure the local WPC and/or Regional Workplace Manager is made aware of any
maintenance issues requiring attention in the reception area and Client Suite
To maintain an organised and tidy work area – this is to include the front desk, seating
area, meeting rooms and the client suite kitchen.
To anticipate client needs, follow up with requests and ensure the client expectations
are not only met but exceeded
To ensure that visitor and client arrivals are communicated to the relevant people
promptly and that the visitor is either met or escorted to the relevant room in a timely
fashion.
To ensure that waiting visitors are kept informed of any delays and to ensure client
comfort
To replenish meeting rooms, as required, with pads, pens and pencils
To ensure that all required hospitality is served promptly and to the highest standards
To ensure all audio visual equipment is working and provide support when required
To collate all reception and hospitality statistics and forward to the Regional Manager
To maintain appropriate stationery stocks in the reception area
To ensure Reception Operating Procedure manual is kept up to date at all times
To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately.
To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager
To attend all statutory Health and Safety training
To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.
Security
To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate
To ensure the building reception has a list of all visitors due to arrive each day and
booked car park spaces.
To ensure all procedures are followed for recording Staff visiting from another office in the UK or an overseas office
To ensure all client and visitor passes are both issued and collected

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.