Ref:
70497
Location:
Bristol
Employment:
Full time
Closing Date:
24 March 2025

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Join us and help deliver the exceptional, every day.

Mitie has a great opportunity for a Security Operations Manager to join the Security Management Team at Cabot Circus Shopping Centre.

The Security Operations Manager is responsible for the day-to-day manning, safety, and security of the Shopping Centre, they must meet or exceed the budget and service delivery requirements through ensuring all officers on site fully understand and comply with all aspects of Client and Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry leading retail security team.

42 hours per week on 4 on 4 off pattern (07:00-19:00 & 10:00-22:00) also working weekends and some bank holidays via the Duty Manager roster. Salary £36463.60pa

Main Duties

Manage the staff to ensure that the operational delivery of the service is maintained to the highest standards and to the complete satisfaction of the client
Provide Service Level Agreements (SLAs) and monthly client visit reports
Wherever applicable measure performance indicators to ensure standards are constantly maintained/improved
Monitor labour turnover, absenteeism and performance standards and recruit staff to ensure that retention is greater than 80%
Ensure that staff comply with Health and Safety requirements in all aspects of their work
Maintain accurate and up to date Assignment Instructions, Risk Assessments and Standard Operating Procedures
Monitor staff performance and appraise staff in line with company policy
Ensuring team is constantly trained to meet leading industry and client practices.
Ensure that all staff comply with Health and Safety requirements
Continue to bring innovation and adopt different ways of working
To support the retailers as appropriate and offer advice on Security needs and requirements.
Provide effective leadership to ensure the development and encouragement of all staff within the Security department
Oversee all departmental rosters including leave and sickness to always ensure effective management presence

Qualifications

Excellent organisational and time management skills
Strong customer service, client focused attitude with the ability to build good working relationships
Will need to be a team player with an enthusiastic attitude.
Must be able to work on own initiative.
Retail Security experience.
Flexible Approach to work to suit the business needs.
Excellent communication skills are required both written and verbal.
Stay calm under pressure.
Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.
Be able to work as part of a team as well as an individual

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.