Better places, thriving communities.

🛡️ Store Protection Officer
📍 Location: Waitrose, Formby
💷 Pay Rate: £13.50 per hour (Breaks unpaid)
⏰ Part-Time Hours: 16  hours per week
🗓 Shift Pattern:

• Friday: 12:00 – 21:00

• Saturday: 11:00 – 20:00

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Looking for a rewarding part-time role in security?
Join our team as a Store Protection Officer and play a key role in keeping Waitrose a safe, welcoming place for customers and colleagues alike.

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⭐ Why Join Us?

• Great Pay: £13.50 per hour

• Fixed Hours & Consistent Schedule – 2 set shifts a week (no surprises!)

• Permanent, Local Position – based at Waitrose Formby

• Exclusive Employee Benefits:

  • Save As You Earn

  • Share Incentive Plan

  • Cycle to Work Scheme

  • Life Assurance

  • Childcare Vouchers

• Training & Development

  • Fully funded SIA licence renewal

  • Ongoing support and opportunities for career progression

• Smart Security Tools – including body-worn cameras & real-time incident reporting devices

• Be Part of a Trusted Team – working for Mitie on Waitrose site

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🧍 What We're Looking For:

• Valid SIA Licence (essential)

• Previous security experience (retail preferred, not required)

• Excellent communication & customer service skills

• Professional, calm and proactive approach

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🛒 Your Day-to-Day:

• Help maintain a secure, friendly shopping environment

• Provide a reassuring presence for staff and customers

• Deter and manage incidents calmly and professionally

• Work alongside Waitrose and Mitie teams to uphold high standards

• Use tech tools to report and escalate incidents when needed

• Ensure full compliance with UK security legislation

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🛠️ Health & Safety is Key:

• Spot hazards and report swiftly

• Stay alert and responsive at all times

• Remain professional under pressure

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Sound like the role for you?
If you're passionate about safety, customer service, and want a stable part-time role with excellent perks – we want to hear from you!

👉 Apply today and secure your future with Mitie

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Benefits

Pension

Life Assurance

Cycle to Work Scheme

Employee Shares Schemes

Salary Finance Options

Holiday

 

 

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable