Role: Team Leader

Location: B&Q Swindon Distribution Centre, Swindon, SN3 4QS

Pay: £13.21 per hour
Day shifts, Monday to Friday, with flexibility to meet operational requirements

About the role

Mitie is looking for an experienced, organised and proactive Security Team Leader to support the Security Manager at B&Q's Swindon Distribution Centre.

As the site Team Leader, you will take an active role in managing the security team, maintaining operational standards and delivering a professional service to our client. You will deputise for the Security Manager in their absence, taking ownership of day-to-day issues and ensuring that decisions, incidents and concerns are managed and escalated appropriately.

This is a hands-on leadership position combining operational security with people management, investigations, recruitment, reporting and administration. You will need to be equally confident leading officers on the ground, conducting an investigations and interviews and producing an accurate spreadsheet or management report.

Your responsibilities

Team leadership and people management

• Lead, support and supervise security officers, setting clear expectations for conduct, performance, presentation and customer service.
• Deputise for the Security Manager, coordinating daily activity and acting as a point of contact for the team and client.
• Support rota planning, holiday management, absence monitoring and staffing cover, maintaining accurate records in the relevant workforce systems.
• Support recruitment through candidate interviews, assessments, onboarding and induction.
• Deliver team briefings, toolbox talks and coaching, ensuring officers understand site procedures and their responsibilities.
• Address performance or conduct concerns promptly and professionally, supporting formal processes within your authority and escalating to the Security Manager or HR where required.

Investigations and incident management

• Conduct and support investigations into security incidents, losses, procedural breaches and employee matters.
• Carry out structured investigation interviews, take accurate meeting notes and obtain clear, factual accounts.
• Review CCTV, incident reports and other relevant evidence, maintaining confidentiality and appropriate evidence handling.
• Produce clear investigation reports, evidence summaries and recommendations for management review.
• Check that incidents are recorded accurately in Merlin and other relevant systems, with appropriate escalation and follow-up.
• Respond calmly to incidents and emergencies, coordinating the security response in line with site procedures.

Operational security and compliance

• Oversee daily security activity across gatehouse, access control, visitor management, patrols, searches and CCTV operations.
• Ensure officers follow assignment instructions, risk assessments, search procedures and health and safety requirements.
• Monitor the appropriate use of site security systems and equipment, reporting faults and following through on corrective action.
• Maintain effective shift handovers so outstanding incidents, risks and actions are communicated across the team.
• Support audits, compliance checks and reviews of site procedures, training records and operational documentation.
• Build effective working relationships with B&Q, GXO, contractors and other site stakeholders.

Administration, reporting and improvement

• Maintain Excel spreadsheets and trackers covering staffing, training, incidents, compliance and performance.
• Prepare professional reports, correspondence, meeting notes and procedural documents using Microsoft Word.
• Manage emails, calendars, meeting arrangements and follow-up actions through Microsoft Outlook.
• Create and deliver briefings, training materials and presentations using Microsoft PowerPoint.
• Support the preparation of KPI information and client meeting updates, identifying trends and areas for improvement.
• Keep records accurate, organised, confidential and up to date.
• Attend H&S briefings and client site briefings.

What you will bring

Essential experience and skills

• Previous experience supervising or leading a security team, with the confidence to take responsibility in a manager's absence.
• Practical investigation experience, including evidence gathering, investigation interviews and written reporting.
• Experience conducting recruitment interviews and assessing candidates.
• Confident working knowledge of Microsoft Office, including:
• Excel: creating and maintaining spreadsheets, using formulas, sorting and filtering data, and producing clear summaries.
• Outlook: managing professional correspondence, calendars and meetings.
• Word: producing well-structured reports, letters, meeting notes and procedures.
• PowerPoint: preparing clear presentations, briefings and training materials.
• Strong written and verbal communication skills, with excellent attention to detail.
• The ability to prioritise competing demands, meet deadlines and follow actions through to completion.
• Sound judgement, discretion and a professional approach to sensitive information and employee matters.
• A fair, approachable leadership style and the confidence to challenge poor standards constructively.
• A five-year checkable employment history, with supporting information for periods of unemployment, self-employment or education.

Desirable experience

• Supervisor experience within a distribution centre, logistics, warehousing or another busy operational environment.
• Experience supporting absence, performance, disciplinary or other employee relations processes.
• Experience using digital reporting systems, workforce scheduling systems and electronic visitor management systems.
• Experience preparing KPIs, supporting audits and contributing to client meetings.
• Relevant leadership, investigation or security qualifications.

SIA licensing requirement: Security Guarding / Door Supervisor / CCTV (Desirable)

What we offer

• Site induction and training on local systems and procedures.
• Access to learning and development opportunities.
• 20% staff discount, subject to the qualifying period and scheme terms.
• Free SIA licence renewal, subject to eligibility.
• 28 days' annual leave.
• Pension.
• Full uniform.
• 24/7 Virtual GP.
• Cycle to Work Scheme.
• Discounts with selected companies.
• Overtime opportunities.
• A supportive management network.
• Paid breaks.

Ready to take the next step?

We are looking for someone who takes ownership, leads by example and follows through. If you have the operational experience, people skills and administrative ability to become a dependable deputy to our Security Manager, we would like to hear from you.

Your application should demonstrate your team leadership, investigation and interviewing experience, together with practical examples of how you use Microsoft Office in your work.