Security Officer

White Rose Shopping Centre, Leeds Employer: Mitie 

Join the Team at White Rose Shopping Centre

Mitie is looking for professional, customer-focused Security Officers to join the team at White Rose Shopping Centre, one of Yorkshire's leading retail and leisure destinations.

This is an exciting opportunity to play a key role in maintaining a safe, secure, and welcoming environment for our guests, retailers, contractors, and colleagues. Working as part of a dedicated security team, you will help protect people, property, and assets while delivering outstanding customer service and supporting the day-to-day operations of the centre.

Key Responsibilities

Security Operations

• Carry out regular internal and external patrols of the shopping centre, car parks, and surrounding areas.
• Monitor and respond to incidents including theft, anti-social behaviour, suspicious activity, and emergency situations.
• Operate CCTV and other security systems in accordance with legislation and site procedures.
• Conduct opening and closing procedures and ensure the security of all areas of the centre.
• Complete accurate incident reports, notebooks, and security records.
• Liaise with emergency services, retailers, contractors, and centre management as required.
• Respond promptly and professionally to all security and customer service incidents.

Customer Service

• Provide a visible and approachable security presence throughout the centre.
• Deliver excellent customer service to visitors, retailers, and stakeholders.
• Assist customers with enquiries, directions, and support when required.
• Promote a welcoming environment while maintaining security standards.

Health & Safety

• Identify, report, and take appropriate action regarding health and safety hazards.
• Ensure compliance with site procedures, risk assessments, and safe systems of work.
• Support emergency evacuations and business continuity procedures when required.
• Maintain vigilance and respond proactively to emerging risks and threats.

Compliance & Professional Standards

• Follow all Assignment Instructions, Mitie policies, and client procedures.
• Maintain all required licences, certifications, and training.
• Complete mandatory training and participate in continuous professional development.
• Uphold the highest standards of professionalism, integrity, and conduct.

What We're Looking For

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding Licence.
• CCTV (PSS) Licence or willingness to obtain if required.
• Previous experience in security, customer service, retail security, or a similar environment.
• Excellent communication and interpersonal skills.
• Strong observational and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Flexible approach to working shifts, including evenings, weekends, and bank holidays.

Desirable

• Experience within a shopping centre, retail, or high-footfall environment.
• First Aid qualification.
• Knowledge of incident management and emergency response procedures.
• Experience using CCTV and access control systems.

What You'll Bring

• A professional and positive attitude.
• A commitment to delivering exceptional customer service.
• Strong teamwork and reliability.
• The ability to make sound decisions and take appropriate action when required.
• A proactive approach to safety, security, and continuous improvement.

Why Join Mitie?

At Mitie, our people are at the heart of everything we do. We are committed to creating a diverse, inclusive, and supportive workplace where colleagues can develop their careers and reach their full potential.

As a Security Officer at White Rose Shopping Centre, you'll have the opportunity to work in a dynamic environment, develop your skills, and contribute to keeping one of Leeds' most popular retail destinations safe and secure.

Apply today and become part of a team that takes pride in delivering safety, security, and exceptional customer service every day.