Security Officer

Full-time / Permanent
Average 38 Hours Per Week
Pay Rate: £14.51 per hour

Summary & Purpose of the Role

We are looking for a professional, reliable, and customer-focused Security Officer to join our team within a busy and prestigious retail environment.

This is a varied, frontline role where you will help maintain a safe and secure Centre while providing a welcoming, helpful, and reassuring presence for visitors, colleagues, and brand partners.

The role combines security, customer service, and day-to-day Centre support. You will respond to incidents and emergencies, assist visitors and retailers, identify and report potential risks and work closely with colleagues to create a safe and positive environment for everyone on site.

We value teamwork, good communication and a willingness to learn. You will be supported by an experienced team, with opportunities to develop your skills and progress your career.

Key Responsibilities

As a Security Officer, you will play an important part in the safe and smooth running of the Centre.

Your responsibilities will include:

• Safeguarding the Centre, its visitors, colleagues, brand partners and assets through regular patrols and monitoring, in accordance with the site's Assignment Instructions and Health & Safety procedures.
• Providing a welcoming, professional, and helpful presence across the Centre, assisting visitors, colleagues and brand partners when required.
• Responding to and supporting the management of incidents, emergencies, and evacuations, ensuring procedures are followed effectively.
• Working closely with other members of the security team to provide a coordinated and professional service.
• Identifying and reporting suspicious activity, security concerns, and potential risks, taking appropriate action in line with site procedures.
• Supporting the prevention of theft, damage, and other security incidents.
• Helping to maintain a safe environment during evening operations, including the Centre's night-time economy.
• Managing vehicle movements within the Centre.
• Remaining vigilant for signs of fire, flooding and other hazards, reporting concerns, and taking appropriate action when required.
• Providing a high standard of customer service while maintaining a visible, professional, and reassuring security presence.

Skills & Experience

We're looking for someone with a positive and professional approach who enjoys working with people and contributing as part of a team.

You will need:

• Excellent written and verbal communication skills.
• A strong customer-service focus and the ability to communicate professionally with a wide range of people.
• The ability to remain calm and professional in a variety of situations, and work effectively both independently and as part of a team.
• A valid SIA Licence, either Door Supervisor or Security Guarding.
• Good attention to detail and a responsible approach to your work.
• Good organisational and time-management skills.
• A willingness to learn and develop within the role.
• A 5-year checkable work history.

Why Join Us?

You'll be joining a supportive and professional security team within a busy retail environment where no two days are the same.

This is more than a traditional security role. You'll have the opportunity to work with visitors, retailers, Centre teams, and other partners while playing an important part in maintaining a safe, welcoming, and enjoyable environment.

Whether you already have experience within the security industry or are looking to continue developing your career, you'll be part of a team that values professionalism, teamwork, customer service, and development.

What We Can Offer

• Opportunities for career progression within a respected security provider.
• Ongoing training and development opportunities to help you build your skills and progress your career.
• Biannual bonuses based on KPI performance.
• Cycle to Work scheme.
• Access to exclusive employee discounts, from everyday shopping to holidays.
• Award and recognition schemes with cash-value rewards.
• Life insurance.
• Access to a 24/7 GP service.