Security Supervisor – National Grid, Eakring, NG22 0DA
📍 Location: Newark| Pay Rate: £14.67 per hour 

Monday – Friday 0700-1700 - 50 hours a week

Job Overview

• To provide a comprehensive security service covering buildings, grounds, property and car parks in order to ensure a safe and secure environment for the client, customers, colleagues and visitors

Market Leadership

• To always look out for opportunities to develop our service
• Retain Client and gain additional business
• Improvements in sales / margin

Customer and Client Satisfaction

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• Increase in Customer / Client compliment letters
• Decrease in Customer / Client complaint letter

Main Duties

Operations

• To ensure everybody in the team are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
• To report health and safety issues to the line manager, including all accidents and near misses
• To promote good safety habits and methods of work
• To manage the site including grounds and car parks in line with the Company security policy, whilst adhering to the Data Protection Act
• To monitor the CCTV system at all times
• To carry out frequent patrols in accordance with set security/ fire procedures including safety checks, reporting of defects and attendance at incidents
• To lock and unlock areas and set intruder alarms and liaise with the police in the event of an alarm when applicable
• To assist in preventing acts of violence, crime or disorder and to investigate incidents of theft, criminal damage, etc which may occur
• To remove trespassers and unauthorised persons where appropriate
• To provide escort duties as required, including the movement of cash and valuables
• To deal with incidents relating to lost and found property
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

Basic Duties & Responsibilities Security Supervisor 

• External, internal patrols
• Emails, telephone calls, reporting site incidences to the site manager and Ops manager
• E-learning
• Handling keys in safe, staff car keys
• Scheduling Staff where required
• Merlin- DOB, tasks.
• Temp access cards management
• Gatehouse duties/ Reception Duties
• Health and safety reporting, IMS
• Managing emails, visitor sheet, contractors in Weekend & BH
• Raising jobs to helpdesk- 165, BH for emergency jobs eg: flood, leaking roof, gates & barriers issue etc.
• Incident Controller 2 outside of normal office hours
• Activate cards, apps cards using Gallagher system.
• Various jobs as per request by client
• Processing Alarms on fire, argon panel, weekly Monday fire alarm test during weekend & BH
• Smoke heads isolation in zones request by contractors or their hosts.
• Knowledge of REDCARE (CHISEL), role during real or false alarm, during 6 monthly fire drill.
• Managing cover officer, patrol officer when on shift as supervisor.
• First aid, panic alarm management.
• Adding late booked, out of hrs booked visitor, contractors in visitor sheet on weekend & BH
• Dealing with incidents, calling emergency services if needed eg: protestor, drone, photo video taking, intrusion, trespass, bomb threat, audit etc.
• Managing Traffic during broken gate, barrier.
• This list is not exhaustive and additional Duties & Responsibilities can be added by Mitie

Additional Duties

• Reporting incidents, faults to manager, DPM depending on nature of incident during weekend & BH.
• Monitoring CCTV, rebooting, reporting finding.
• Reporting incidents to OOH Duty Property Manager/ Night Supervisor
• Merlin- DOB, tasks, reporting incident/accidents.
• Essential training to new cover officer, patrol officer.
• Daily CCTV checks, recording in sheet.
• Incident Controller outside of normal office hours
• Ensuring details/notes/handovers are completed between shifts OOH

What we are looking for

• Previous Security Experience
• Door Supervisor SIA License
• SC Clearance desirable
• Full Driving licence 

Person Specification

• What Skills, Knowledge & Experience are required for the role

  • Good Communication skills
  • Good PC knowledge in Microsoft Word, Excel & Powerpoint
  • Good knowledge of CCTV systems
  • Good knowledge of Access Control systems
  • Good knowledge of Health and Safety
  • First Aid at Work Trained
  • Incident Controller / Fire Warden Trained
  • SIA License (DS only)

  Mitie Values

  • We are one Mitie.
  • We are built on integrity and trust.
  • We go the extra mile.
  • Our diversity makes us stronger.
  Our customers' business, is our business