Our values and behaviours

Delivering the exceptional, every day

•       Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

•       Our promise to our people: a place to work where you can thrive and be your best every day.

•       Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

•       Our culture – our core values and how we behave:

o   We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o   We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o   We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o   Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o   Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

• Reporting directly to the Account Manager, you will be responsible for the management of a team from the Security Control Room, Front of House Services, Loading Bay and Main Estates.
• Ownership of all CCTV, access control and alarm systems for the Estate whilst adhering to the Data Protection Act 1998 and overseeing the Management in these activities
• To be conversant with all life safety systems, and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions and Emergency Preparedness & Response Plan
• All site and company procedures are adhered to. Assessment, audit and review of current procedures and practices, making recommendations for change or amendment as required
• Become the out of hours (if shift worker) lead and ensure that all incidents specific to the premises and robustly handled and escalated where required
• Devising & implementing new procedures across the portfolio. Ensure that security measures are integrated, implemented and tested
• Devising & implementing regular training plans, training needs analysis and 121 meetings with each team member to ensure a full understanding of the roles and responsibilities of the premises
• To ensure that all post holders are fully trained and licensed to undertake their specific duties
• Ensuring that all personnel have the appropriate uniform, PPE and equipment whilst performing duties whilst working in all environments or positions at the premises
• Ensuring a total security service is enforced and provided to the client whilst also ensuring staff and client relations are not put under and unnecessary duress because of this. Develop and maintain excellent working relationships at all levels.
• An ability to adopt a partnership approach and facilitate collaborative working relationships at all levels to achieve objectives and desired service delivery. Work in partnership with service partners/key services and customers' representatives, ensuring all aspects of the site requirements are effectively managed.

Main duties

Oversee the scheduling of staff and ensuring the site is manned to contractual specifications 3 months in advance, including the company absence management process.Ensure all staff on a day to day basis are carrying out their duties as lined out in their Job Descriptions, Assignment Instructions, Site Specific instruction, SOP's and Risk Assessments.

• Ensure that all staff (core and relief) and dressed in accordance to the standards of the premises at all times. Uniform to be worn as prescribed by the client including PPE on a 24/7 basis.
• Ensure that all site documentation including DOR, key logs, access passes, equipment and CCTV in line with the DPA is fully up to date and accurate records kept, regular audits maintained to ensure site compliance adhered to. Where an failures occur, full action plan to be completed to resolve any failure to audits undertaken
• Ensuring all issues and incidents are dealt with and escalated in a timely, professional and efficient manner. All incidents which occur on the Estate and buildings to be accurately reported, eacalation and with detail provided without exception. Providing high quality written and verbal post incident/occurrence briefing reports.
• Ensure accurate records are maintained of all equipment including alarm systems, monitoring and report any defects to maintenance contractor and the management team on a daily shift basis to ensure appropriate and timely response and repair of equipment.
•  In consultation with the Account Manager devising & implementing new procedures across the portfolio. Ensure that security measures are integrated, implemented and tested.
•  In consultation with the Account Manager ensuring the the written instructions (assignment instructions, risk assessments) are in date, in line with the current requirement and signed by both the security personnel and client
•  In consultation with the Account Manager provide up to date and relevant standard operating procedures to ensure that all duties required by the client and Mitie are covered and are clear and concise so that the security team can understand and perform said duties
•  To ensure that all incidents involving Mitie personnel are investigated thoroughly. Where applicable, HR should be engaged and sanctions laid down where incidents of misconduct or gross misconduct apply
•  In consultation with the Contracts Manager to ensure that recruitment is undertaken for any vacant positions. Postholder will ensure that the positions are posted through the Mitie vacancy process and will undertake all interviewing, engagement, screening/vetting and induction training for all new employees
• Ensuring that all operatives have been provided the correct standard of uniform and PPE to undertake their roles on the Estate. To also ensure that uniform stock is maintained and audited and that available spares kept for wear and tear/maintenance. Uniform is to be locked away and administered through a signing out process and new stock levels managed/ordered through the Mitie Helpdesk and Centrepoint teams
• All new starters to complete a full induction training process and training completed over a 16 week on the job programme. Regular meetings with the new starters over the course of the 16 weeks to ensure full training to all areas and duties. Final sign off to be completed by the Operations Manager, Account Manager and Client
• Training matrixes to include all core duties for the premises, contracted/costed training as part of the contract and online training through Mitie. Robust matrixes kept with all completed training and to include refresher training in all areas of the matrixes
• In consultation with the Account Manager regular scenario training to be completed (schedule of delivery agreed with the client) to complete individual and team scenario exercises. Exercises can be delivered through the Manager and/or support network through Mitie.
• All training is to scheduled in advance through a calendar to ensure that the client and Mitie management are aware of all upcoming training schedules and competencies
• In consultation with the Account Manager annual training needs analysis to be completed on all operatives to ensure that each team member is trained to the highest standards but also trained in any areas in which they may feel that they are not compliant
• Regular welfare/wellbeing meetings to be undertaken with each team member to ensure that they are well supported whilst working for Mitie. Any challenges or concerns to be raised swith the Account Manager where applicable.
• Ensure that every operative have an annual appraisal with key objectives and a mid term review.

Note

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right