Security Depty Supervisor

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  • Ref:
    77960
  • Location:
    London
  • Employment:
    Full time
  • Closing Date:
    22 July 2025

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The View from The Shard Deputy Supervisor Roles & Responsibilities

 

Location:                                                        The View from The Shard

 

Reporting to:                                                  Supervsor and Operations Manager

 

Primary Authority:                                        Ensuring the best possible service is provided to Clients and Visitors alike and that standards and procedures are thoroughly reviewed with improvements implemented wherever possible.

 

The deputy Supervisor is responsible for providing assistance to the TVFTS Supervisor, Duty Manager and Operations Manager in controlling the day to day-operational requirements of the contract in line with customer and contractual expectations.

Ensung that all contracted hours are covered and any additional ad hoc requests 

 

The deputy Supervisor acts as the secondary management contact for all security personnel. Ensuring service delivery and a prompt response to all incidents

 

 

KEY RESPONSIBILITIES:

  • HSE – Ensure all legislative and Mitie operational procedures and standards are implemented
  • Build & maintain relationships with The View from The Shard Management & Employees
  • Support with staff inductions
  • Support with Training & development
  • To assist the Supervisor in the day to day operation of all shift staff reporting to them
  • Ensure that all incidents are managed and responded to in line with Company & Client policies & procedures
  • Support Return to Work interviews and the related administration
  • Any other duty as required

KEY SKILLS:

Essential

  • Client relationship management and interpersonal skills
  • People management, coaching and mentoring skills
  • Quality focussed
  • Flexible approach

Desirable

  • Competent IT skills

KEY ATTRIBUTES:

  • Enthusiastic, motivational, someone who strives for excellence
  • A leader, someone who takes the initiative and strives for results
  • Professional and positive approach
  • Have a flexible approach with a “can do” attitude

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
The View From The Shard - London
The View From The Shard, 32 London Bridge Street, London, Greater London, England, SE1 9SG
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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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