Job Overview

•    Security Controller are responsible for maintaining a safe and secure working environment for all customers, visitors and contractors working on or visiting site
•    A high level of customer service and professionalism is required as security are often the first point of contact for all users (remotely) and locally in the building. They are front line representatives for the client.
•    Managing the Control Room operations (Computer Systems – Access Control and CCTV), Keys, Radios, Lost Property, damaged fabric, Consumables and reporting all incidents accordingly in line with the sites SOP's and A. I's

Main Duties

•    Supporting a team of security officers on a daily shift basis
•    Managing the Control Room and reporting incidents accordingly
•    Complete and receive structured handovers covering outstanding incidents, system faults, planned works, access arrangements and actions requiring follow-up.
•    Identify and report access control and CCTV faults, including controller disconnections, and liaise with the Team Leader/Supervisor, Facilities Management and approved service providers.
•    Having knowledge of all service partners and contacts
•    Ensuring that Patrolling of the sites (internal and external) are undertaken when assigned, identifying any defects or issues and resolving accordingly  
•    Monitor access control system CCURE 9000. Responsible to look after all the alarms from all ARUP buildings nationwide.
•    Create events on the access control system CCURE 9000 as and when request comes in from various offices.
•    Monitor CCTV to ensure high standard of security services are provided to the client.
•    Report any unusual activity caught on CCTV to security supervisor and security contracts manager.
•    Respond to all emails and Alerts in an efficient and professional manner.
•    Conducting card audit every night to ensure all the missing passes are deactivated.
•    Helping security supervisor to conduct emergency lift phone checks every night.
•    Ensure there is always adequate quantity of Consumables.
•    Recording all daily security activities on Daily Occurrence Book in Merlin software
•    Issuing keys (out/in) to contractors and staff members
•    Delegating officers to various tasks to accommodate staff members like (escorting or putting luggage in cloak room)
•    Manning security posts in both buildings (8FS & 80CS) as and when required.
•    Liaise and build relationships with staff members, visitors and contractors.
•    Handling queries and complaints from ARUP staff members
•    Responding to all calls from ARUP members ensuring service levels are provided to a high standard.
•    Act as an ambassador for ARUP
•    Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security.
•    Working closely with other service providers and the local community including the police
•    Reporting and escalation of H&S issues 
•    Implementing and enforcing emergency procedures
•    Having knowledge of Controlled documents and storage platforms within the business
•    Basic IT skill in setting up new folders and tracking changes.
•    Any other reasonable request from management or client

What we are looking for

• •    Shows personal commitment to delivering an excellent service. 
  •    Responds positively and flexibly to client and consumer needs. 
  •    Aims to exceed expectations. 
  •    Recognizes when to escalate a client or consumer issue for support. 
  •    Is proud and positive about the company and client business. 
  Identify opportunities to improve services