Delivering the exceptional, every day

•        Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

•        Our promise to our people: a place to work where you can thrive and be your best every day.

•        Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

•        Our culture – our core values and how we behave:

o   We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o   We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o   We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o   Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o   Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

·       As a Scheduler, you will be the heart of the hard Services Facilities team. You will be responsible for ensuring all maintenance tasks are planned and assigned to engineers. Your attention to detail will be crucial to ensure strict KPIs are met and financial deductions are avoided

·       You will be comfortable working within a team and by yourself and enable the delivery of the statutory and contractual obligations to the highest standard

Main duties

Operational Delivery

• Allocate reactive and planned maintenance jobs to engineers and subcontractors 
• Prioritise reactive jobs based on classification
• Monitor response times and rectification times for jobs ensuring contract compliance
• Liaise with subcontractors to book and coordinate jobs and then liaise with the customer for access where required
• Update the CAFM system to process and complete jobs
• Assist in gathering reports for the month end reporting
• Provide excellent customer service to occupants
• Provide accurate records and reports and maintain all work order documentation
• Undertake additional duties as required

Contractor & Stakeholder Management

• Liaise with contractors, the facilities team and end-user stakeholders to minimize disruption and communicate planned works.

Compliance, Quality & Sustainability

• Meet or exceed contractual KPIs and service levels; ensure standards are consistently achieved.
• Maintain documentation for inspections, audits, and quality checks

Person Specification

Qualifications & Experience

• Previous experience in FM scheduling
• Experience working on a CAFM system
• Understanding of a PFI contract
• Excellent problem solving & communication skills and the ability to interact professionally with different stakeholders
• Attention to detail ensuring work is completed accurately and to a high standard
• Ability to work under pressure and be comfortable working within a small team or individually
• Be able to achieve full security clearance

Health and Safety responsibilities

Health & Safety

• Follow H&S guidelines to ensure compliance with Health & Safety legislation and MOD/Estates policies (e.g., risk assessments, method statements, permits to work, toolbox talks, safe systems of work)
• Participate in robust hazard reporting, near-miss capture, and incident investigation; complete corrective and preventive actions
• Coordinate with Security and Facilities teams to uphold MOD site rules, access controls, and restricted-area protocols.

 Information Security

·       Ensure compliance with Mitie's information security procedures in all activities;

·       Proactively identify and report security risks to your manager;

·       Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right