Job Title: Scheduler
Salary: £ 9,855
Contract Type: Fixed 
Type of Employment: Part Time 
Total Weekly Contractual Hours: 15
Location: Mitie TSOC, Pacific House, Simonsway, Atlas Business Park, Wythenshawe , Manchester, Greater Manchester, England, M22 5PR

Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.

The Scheduler is expected to schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets. They must accurately record all job-related information on the appropriate IT systems and ensure that the engineer days are optimised to drive maximum productivity from the team. All jobs marked as incomplete by engineers must be followed up and reallocated as appropriate. The Scheduler will monitor engineer travel and activity and respond to issues as required.

They will also arrange third party attendance where required, raising appropriate Purchase Orders and Work Requests and obtaining required completion information. It is essential to ensure all jobs are completed within the required response times and costs. Communications must be dealt with in a professional and prompt manner. Non-productive time must be accounted for on the system. Any issues with specific jobs, clients, or engineers must be escalated promptly. Full audit trails must be maintained and evidenced where required.

Schedulers must follow Group and company policies and procedures at all times. They must report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. All work equipment and personal PPE must be used properly and in accordance with training received. Any issues or training needs must be reported to the Line Manager and/or via the divisional incident reporting system.

Our ideal candidate will have experience working within a service delivery or contact centre and demonstrate a creative approach to analysing and solving problems using technology and reported information.

You should possess strong IT skills and the ability to work effectively when under pressure within a busy and diverse environment.

Please note that this position is dependent upon the successful candidate passing BPSS security clearance.