Ref:
78883
Posaddress2
Wythenshawe
Location:
Manchester
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

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Better places, thriving communities.

Job Title: Scheduler

Location: Mitie TSOC - Manchester - Wythenshawe - Atlas Business Park - Pacific House

Working hours: 8:00am - 5:00pm, Monday to Friday

Here at Mitie we are looking for a personable, organised Scheduler to manage the overall activity of the national engineering team and the jobs raised for maintenance queries.

Within the Service Delivery team, you will manage the delivery of jobs allocated for delivery.

The Scheduler will, utilise systems and processes, ensuring that the correct engineering resources are deployed to achieve first time fixes for customers.

Job duties:

To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
Accurately record all job related information on the appropriate IT systems.
Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
Monitor engineer travel and activity and respond to issues as required.
Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
Deal with communications in a professional and prompt manner.
Escalate issues with specific jobs, clients or engineers promptly.

What we're looking for:

Experience working within a service delivery or contact centre
You should possess strong IT skills
Ability to work effectively when under pressure within a busy and diverse environment
Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.

Please note that this position is dependent upon the successful candidate passing BPSS security clearance

#MISCM

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.