Job Objectives & Responsibilities

The Roving Ambassador manages day-to-day workplace operations and supports the FOH and leadership teams in delivering service and contractual requirements.

• Complete regular floor walks and workplace checks.
• Identify faults and log work orders.
• Support safety inspections and contractor visits.
• Maintain meeting, collaboration and communal spaces.
• Provide visible support to colleagues and visitors.
• Deliver consistent workplace and service standards.

Experience

• Provide professional and efficient customer service.
• Take ownership of queries and follow them through to resolution.
• Identify workplace issues and take appropriate action.
• Support meetings and events, including basic AV requirements.
• Work confidently in a busy corporate environment.

Process

• Complete meeting room, facilities and service checks.
• Log and follow up work orders.
• Manage colleague queries across different channels.
• Support reporting and general administration.
• Assist with new starter equipment and workplace requirements.
• Keep informed about building events and planned maintenance.

Service

• Provide first-line support for meeting room AV/IT queries.
• Maintain customer-facing and collaboration areas.
• Support visitor arrival, departure and access processes.
• Manage queues and busy periods effectively.
• Support meetings, events and Workplace Experience activities.
• Escalate service issues and feedback when required.

Security

• Support First Aid and Security incidents as required.
• Complete visitor and contractor pass checks.
• Identify and report safety or security concerns.
• Report system faults immediately.

Partnership

• Work effectively with Facilities, Security and Workplace Experience teams.
• Support a OneMitie approach across services.
• Provide operational cover across different workplace areas.
• Support other teams when required.
• Deputise for management when required.

Person Specification

• Experience in hospitality, corporate workplaces or a similar customer-facing environment.
• Strong communication and customer service skills.
• Good problem-solving and decision-making skills.
• Confident using workplace technology and Microsoft 365.
• Able to manage multiple priorities.
• Professional and reliable approach.
• Demonstrates initiative, adaptability and accountability.

Could this be you?

• Do you enjoy taking ownership and solving problems?
• Are you confident working across different workplace areas?
• Can you manage multiple priorities in a fast-paced environment?
• Are you comfortable working with different teams and stakeholders?
• Do you take pride in delivering consistent standards?