Ref:
101999
Location:
Harlow
Employment:
Full time
Closing Date:
7 September 2026

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Retail Security Officer – B&Q Harlow

Location: B&Q Harlow
Address: 6 The Oaks Retail Park, Howard Way, Harlow, CM20 2AB
Pay Rate: £13.70 per hour
Hours: 45 hours per week – Fixed Hours
Annual Salary: £32,058 per year, based on 45 hours per week

About the Role

We are looking for a reliable, professional and customer-focused Retail Security Officer to join our team at B&Q Harlow.

The successful candidate will play an important role in maintaining a safe and secure environment for customers, colleagues and the store. You will be expected to provide a visible security presence, respond professionally to incidents and support the store team when required.

Key Responsibilities

Provide a professional and visible security presence within the store.
Help protect customers, colleagues and company property.
Monitor and respond appropriately to security incidents.
Deter theft and assist with the prevention of loss.
Complete incident reports and other required documentation.
Communicate effectively with store management and the security team.
Follow company and site security procedures.
Use basic IT systems and mobile applications to complete daily tasks and reports.
Maintain a professional and customer-friendly approach at all times.

Essential Requirements

Good communication skills.
Good spoken and written English.
Basic IT skills, including the ability to use mobile apps, Outlook and other basic computer systems.
Professional, reliable and punctual.
Ability to remain calm and professional when dealing with challenging situations.
A customer-focused approach.
A valid SIA Door Supervisor or Security Guard licence.

What We Offer

£13.70 per hour
Fixed 45 hours per week
£32,058 annual salary based on 45 hours per week
Regular and consistent working hours.
The opportunity to work as part of a professional retail security team.
Full support and training to help you succeed in the role.
20% Staff Discounts card and also Mitie Perks in other Retail discounts

Location

B&Q Harlow
6 The Oaks Retail Park
Howard Way
Harlow
CM20 2AB

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.