Our Values and Purpose

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments,

helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your

customers and people, adding value every day.

• Our culture – our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all

in it together, if we can help a customer or colleague in any way, we will. We are one

Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We

are the face of company. We treat others as we would like to be treated. We are proud

to work for Mitie.

o We go the extra mile: whether it's keeping things running smoothly in a safe

environment, looking for new ways to do things better or fixing problems, going the

extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger: we are very proud of our rich and diverse culture

and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a

voice and is treated as an equal.

o Our customers' business, is our business: we are a partner, trusted for our

expertise and for putting our customers at the heart of everything we do.:

Job Purpose

The Resourcing & Recruitment Coordinator is responsible for recruitment, workforce planning, rostering and monitoring staffing costs across all operational teams at Liverpool ONE. The role ensures the estate is safely, compliantly and cost-effectively staffed to meet trading hours, events, peak periods and operational demands, while supporting a positive employee and candidate experience.

The role delivers end-to-end recruitment activity, including vacancy coordination, candidate management and onboarding, alongside effective scheduling and resource planning. Working closely with operational managers, the Coordinator monitors and controls labour spend, including hours, overtime and agency usage, and ensures payroll accuracy through timely and accurate rostering, data entry and validation of hours worked. The role maintains accurate workforce and recruitment data, supports compliance with employment legislation, working time regulations, health and safety requirements and contractual obligations, and balances operational requirements with financial control and employee wellbeing.

Key Responsibilities

Recruitment Coordination

• Coordinate end-to-end recruitment activity, from vacancy approval to offer and onboarding.
• Draft, post and manage job adverts across job boards, social media and internal platforms.
• Support management team to screen CVs, schedule interviews and act as the main point of contact for candidates throughout the recruitment process.
• Issue offer letters, contracts and manage pre-employment checks (e.g. right to work, references, DBS where applicable).

Resourcing & Workforce Planning

• Support the creation, maintenance and optimisation of staff rosters to support Operational leads with appropriate coverage in line with operational needs. (e.g. duty management, security, cleaning, guest services).
• Work closely with managers to align rosters with headcount, skill mix, contractual hours and business demand.
• Monitor and update rotas to reflect absence, overtime, shift swaps and new starters.
• Ensure rosters comply with working time regulations, contractual terms and internal policies.
• Support cost control by monitoring and accurately recording overtime, agency usage and roster efficiency.
• Support workforce planning by tracking vacancies, turnover, time-to-hire and attrition data.
• Maintain recruitment trackers, headcount reports and resourcing dashboards.
• Support high-volume recruitment campaigns and seasonal staffing requirements.
• Coordinate agency, temporary and contingent labour requirements.

Compliance & Cost Control

• Ensure all rosters comply with Working Time Regulations, contractual terms and internal policies.
• Monitor and accurately report on labour costs including overtime, agency usage and additional staffing costs.
• Support audits and provide evidence of compliant rostering practices.

Operational Coordination

• Work closely with Operational management teams to respond to absences, vacancies and short-notice changes.
• Manage live roster adjustments including sickness, annual leave, training and shift swaps.
• Act as a central point of coordination during incidents, unplanned events or emergency situations requiring staffing changes.

Stakeholder Management

• Build strong relationships with hiring managers, operational leaders and HR colleagues.
• Provide guidance and advice to managers on rostering best practice and workforce planning.
• Liaise with agency providers and internal / external partners where temporary cover is required.
• Act as a key point of contact for recruitment, resourcing and rostering queries.

Systems, Reporting & Data

• Own and maintain the rostering system, ensuring data accuracy and timely updates.
• Produce regular reports on staffing levels, overtime, absence and roster efficiency.
• Use data and trends to inform future workforce planning and decision-making.
• Support system improvements, upgrades or process changes related to rostering.

Administration and Compliance

• Support fair, transparent and consistent rostering practices.
• Work with HR to support onboarding by aligning start dates, training and roster allocation.
• Ensure recruitment, resourcing and rostering activities comply with employment legislation, GDPR and organisational policies.
• Maintain accurate data within rostering systems.
• Prepare regular reports on recruitment progress, staffing levels, absence and roster effectiveness.
• Work collaboratively with Operational Support Coordinator to ensure business critical activities are covered during periods of absence.

Person Specification

Skills & Experience (Essential)

• Proven experience in rostering, workforce planning or scheduling within a large, shift-based operation
• Experience supporting end-to-end recruitment processes, including vacancy coordination, candidate screening, interview scheduling, offer management and onboarding
• Demonstrated ability to deliver a positive candidate experience while managing multiple vacancies and stakeholders
• Knowledge of recruitment compliance requirements, including right to work checks, pre-employment screening and data protection
• Experience using applicant tracking systems and maintaining accurate recruitment and workforce data
• Strong organisational skills with the ability to manage competing priorities and meet tight deadlines
• Excellent communication and stakeholder management skills
• High attention to detail with a strong focus on data accuracy
• Sound understanding of Working Time Regulations and contractual compliance
• Strong IT and data skills, including experience with rostering and workforce management systems

Desirable

• Experience working in retail destinations, facilities management, security, hospitality or other operational environments
• Experience managing multi-team or multi-contract rosters
• Knowledge of footfall-led or demand-based scheduling models
• Experience supporting high-volume or seasonal recruitment
• CIPD Level 3 qualification (or working towards)

Key Behaviours

• Proactive and solutions-focused
• Calm, adaptable and resilient in fast-paced environments
• Strong planning, analytical and problem-solving skills
• Professional, confidential and service-oriented
• Collaborative, detail-focused and highly organised