Remedials Co-ordinator - Service Department

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  • Ref:
    74646
  • Location:
    Stourbridge
  • Employment:
    Full time
  • Closing Date:
    3 June 2025

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Argus Fire launched in 1982,  and is now part of the Mitie Group. We are the UK's class-leading supplier of fire detection and fire protection systems. We design, install, and maintain all types of automatically operating fire extinguishing systems and electronically activated fire detection and alarm systems for large projects through to servicing small standalone products. We currently have over 200 employees and have offices based in Stourbridge (HQ), Manchester and London. 

Despite our ongoing success, we are never content on standing still and continue to re-invest significant amounts into the development of our products, services and platforms.

 

Why join us? come and work with a talented, motivated and friendly group of like minded colleagues. Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues. Be part of a company that invests heavily in apprenticeships and on going learning

 

We are growing our service department, who cover clients nationwide and pride ourselves on excellent service and delivery, after installation servicing is key to keeping our clients systems fully compliant and operational. Whether it is special risk, detection or any sprinkler system, we provide service and maintenance of systems combined with 24/7 emergency call-out.

 

Role and Responsibilties - Remedials Co-ordinator - Service Department

As the Remedials Co-ordinator within in our Service Department you will be responsible for co-ordinating remedial delivery growth aligned to our Service & Maintenance operations. You will require excellent analytical skills, organisation and the ability to communicate effectively with the wider team, suppliers and clients.

 

  • Maintain strong relationships with existing customers.
  • Co-ordinate remedial works through operational systems to ensure smooth flow and completion.
  • Use of customer portals to co-ordinate works including creation of permits and requests to work.
  • Monitor and progress submitted remedial projects to obtain client feedback.
  • Attend internal meetings.
  • Professionally interact with our customers either through email or telephone.

 

Essential Skills

  • Strong organisational skills with ability to meet deadlines and changing priorities.
  • Can demonstrate exceptional attention to detail and efficiency.
  • Proven IT skills with experience of MS office packages.
  • Friendly and outgoing personality with the natural ability to engage with customers/clients representing Argus Fire professionally and positively.
  • Willingness to learn and develop

 

What Argus Fire Offer

  • Competitive salary
  • 25 days holiday, plus bank holidays
  • Company pension
  • Life insurance

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

 
 

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

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Location
Argus Fire - Stourbridge - 46 New Road - Hendglade House
Argus Fire, Hendglade House, 46 New Road, Stourbridge, West Midlands, England, DY8 1PA
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Benefits

Pensionpension
Life Assurancelife-assurance
Cycle to Work Schemecycle
Employee Shares Schemesshares
Salary Finance Optionsfinance
Holidayholiday
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