Job Title: Relief Security Officer (Multi-Site)

Location: Medway, Kent (Covering Lordswood, Rainham, Rochester, and Balmoral Gardens Healthy Living Centres)

Pay Rate: £13.45 per hour

Job Type: Relief / As-and-When (Flexible Cover)

About the Role

We are looking for a dependable, proactive, and professional Relief Security Officer to provide flexible cover across four Healthy Living Centres in Medway:

Lordswood Healthy Living Centre – ME58TJ

Rainham Healthy Living Centre ME88AA

Rochester Healthy Living Centre ME12EL

Balmoral Gardens Healthy Living Centre ME47PN

Because these centres serve as vital community healthcare centres, you will be the first point of contact for patients,  staff, and visitors. You will play a key role in maintaining a safe, welcoming, and secure environment across all four locations whenever cover is required (including sickness, annual leave, and peak periods).

Key Responsibilities

• Access Control & Reception Support: Monitor entrances and exits, manage visitor sign-ins, and ensure only authorised personnel access restricted clinical or staff areas.
• Patrols & Premises Security: Conduct regular internal and external patrols of the buildings and car parks to deter anti-social behaviour, unauthorised access, and potential security breaches.
• Lock-Up & Unlock Duties: Safely open and secure buildings at the start and end of shifts, ensuring all alarms, doors, and windows are properly set.
• Conflict Management & De-escalation: Respond calmly and professionally to challenging behaviour or disturbances, de-escalating situations safely while protecting staff and members of the public.
• Incident Reporting & CCTV Monitoring: Monitor CCTV systems where applicable, maintain accurate daily occurrence logs, and complete detailed incident reports for management.
• Health, Safety & Emergency Response: Assist with fire evacuations, act as a first responder to on-site emergencies, and report any health and safety hazards or maintenance issues immediately.
• Customer Service: Provide a reassuring, polite, and helpful presence to patients, visitors, and healthcare staff always.

Essential Requirements

• Valid SIA Licence: Must hold a current, valid Security Guarding licence.
• Flexibility & Travel: Must be willing and able to travel between all four Medway sites (Lordswood, Rainham, Rochester, and Balmoral Gardens) at short notice when cover is needed. (A full UK driving licence and access to own transport is strongly preferred).
• Reliability & Punctuality: Proven track record of dependability, strong timekeeping, and readiness to step in for shift cover.
• Communication & Interpersonal Skills: Ability to communicate clearly and calmly with diverse members of the public, clinical staff, and emergency services.
• Vetting: Must be able to pass a 5-year checkable work history screening (BS7858) and an enhanced DBS check (if required for healthcare environments).
• Previous experience working in a healthcare, NHS, or public-facing community setting.
• Valid First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) certificate.
• Experience writing clear, accurate digital or written incident reports.