Job objectives and responsibilities  

Responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, contractors, and clients across Legal & General's London office. 

The role combines security, safety, customer service, and workplace experience, ensuring the protection of people, assets, information, and reputation while delivering a professional service aligned with Legal & General's commitment to a 5-star hospitality experience. 

The Security Officer acts as a visible ambassador for Legal & General, providing first-line security support, incident response, visitor assistance, security patrols, and operational support to ensure the smooth running of the workplace.      

• To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them  

• To be highly visible, always available and the “go to” person for queries 

• To be immaculately groomed, approachable, and helpful at all times  

• To deliver a 5* hotel concierge style experience at all times   

• Conduct internal and external security patrols using Merlin application.  

• Provide a visible and professional security presence.  

• Monitor visitor and contractor activity.  

• Respond to incidents, alarms, and emergencies.  

• Support access control and security procedures.  

• Maintain accurate reports and records.  

• CCTV Monitoring 

• Support business continuity and operational resilience activities. 

Main duties  

Experience:   

• Operate under a “How Can I Help” mindset  

• Deliver a welcoming, professional, and customer-focused service.  

• Act as an ambassador for Legal & General and provide a positive first impression to visitors and clients. 

• Support employees, visitors, and contractors with queries, directions, and assistance. 

• Contribute to a workplace experience aligned with 5-star hospitality standards.  

• Build positive relationships with employees, workplace experience teams, facilities teams, and visitors. 

• Assist with visitor registration, verification, and access arrangements.  

• Provide support for VIP and executive visitors.  

• Monitor visitor and contractor activity within designated areas. 

• Ensure visitors and contractors comply with site rules and access requirements.  

• Liaise with reception teams and hosts to support a seamless visitor experience. 

• Respond to access control alarms, door-held-open alarms, and security alerts.  

• Conduct access control checks and report security breaches.  

• Support the effective operation of Gallagher access control systems.  

• Report faults affecting access control, CCTV, alarms, and security infrastructure.  

• Assist with investigations involving access control or security incidents. 

• Act as a first responder to security, safety, and welfare incidents.  

• Respond to medical emergencies, suspicious activity, unauthorised access, and workplace incidents.  

• Support fire alarm activations, evacuations, and emergency situations.  

• Escalate incidents in accordance with company procedures.  

• Ensure all incidents are logged and reported accurately. 

• Support events, client functions, and corporate activities.  

• Assist with event access control and visitor management.  

• Provide a professional security presence during high-profile meetings and events. 

• Carry out opening and closing checks where required. 

• Remain alert to protest activity and incidents that may affect the business.  

• Provide reassurance and support to employees and visitors during periods of disruption. 

• Maintain effective communication with Security Supervisors, the Security Manager, Workplace Experience team and Facilities team. 

• Report security concerns promptly.  

• Support operational coordination during incidents and emergencies.  

• Maintain accurate security logs and records.  

• Complete incident reports, patrol records, and activity reports.  

• Record and report security observations and concerns.  

• Support lost property procedures and key management processes when required.  

• Ensure security documentation is completed accurately and on time. 

• Any reasonable management requests.