Job Summary

We are seeking a vigilant and proactive Retail mobile  Security Officers to cover wide range of stores on B&Q across London who will also play a key role in supporting our existing team members. In this dual-capacity role, you will be responsible for maintaining a safe and secure shopping environment, preventing loss, and providing exceptional customer service. Additionally, you will be instrumental in assisting new starters, ensuring a smooth and welcoming onboarding experience, and helping them integrate into our store's operations.

Key Responsibilities

Security & Loss Prevention:

• Maintain a Secure Environment: Conduct regular patrols of the store premises, including sales floors, stockrooms, and perimeter areas, to identify and address potential security risks, hazards, and suspicious activities.
• Deter & Detect Theft: Act as a visible deterrent to theft and other criminal activities. Monitor CCTV cameras, identify shoplifters, and follow established protocols for intervention and apprehension, ensuring compliance with all legal guidelines.
• Respond to Incidents: Efficiently respond to security alarms, emergency situations (e.g., medical emergencies, fire alarms), and customer disturbances, escalating issues to management and emergency services as required.
• Report & Document: Accurately document all security incidents, observations, and actions taken in detailed reports. Maintain organized records for internal review and potential legal proceedings.
• Customer Service & Assistance: Provide excellent customer service by assisting shoppers with inquiries, offering directions, and fostering a friendly and secure atmosphere.
• Asset Protection: Monitor merchandise displays and high-value items to prevent theft or damage.
• Adherence to Policy: Ensure strict adherence to all company security policies, procedures, and relevant legal regulations.

New Starter Assistance:

• Welcoming & Onboarding Support: Greet new employees on their first day, provide an initial store tour, and help them locate essential facilities (e.g., restrooms, breakroom, locker areas).
• Initial Guidance: Offer practical assistance and guidance on basic store operations, such as where to find common supplies, how to access team communication tools, and initial introductions to key team members.
• Buddy System: Act as an initial point of contact for new starters, answering their questions, and helping them navigate their initial weeks.
• Culture Integration: Help new employees understand and embrace the company culture, values, and expectations.
• Feedback & Communication: Provide informal feedback to new starters and escalate any significant concerns or challenges to management to ensure a positive onboarding experience.
• Resource Navigation: Direct new starters to appropriate resources for HR-related questions, training modules, and company policies.

Qualifications

• Proven experience in security, loss prevention, or a similar role, preferably within a retail environment.
• Excellent observation and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact professionally with customers, employees, and management.
• Ability to remain calm and effective under pressure during stressful situations.
• Basic knowledge of retail operations and customer service principles.
• A friendly, approachable, and patient demeanor, suitable for assisting new team members.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• [Add any specific certifications required, e.g., SIA License (UK), First Aid, etc.]

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry moderate weights (e.g., packages, lost property).
• Ability to respond quickly to situations as they arise.

If you are a dedicated individual with a keen eye for security and a passion for helping others succeed, we encourage you to apply for this unique and impactful role!