Relief Retail Security Officer - The Bentall Centre, Kingston Upon Thames

Overview

Mitie has a great opportunity at the Bentall Centre. We are looking for an experienced Security Officer to join the team on site. As the role of a Security Officer, you will take a lead role on site with a pay rate of  £14.00 per hour.  Hours of work are 9 hours  with staggered start times

Job Description

• There will be an aspect of working outside in all weather conditions and lots of patrolling, so an active, enthusiastic person would be ideally suited to this role.
• The Security Officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
• As the first point of contact for to all customers and clients, the Security Officer must have geographically aware of their local surroundings.  
• The Security Officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
• Report to the Security Shift Manager – they must record, report and escalate all sightings and arrests on a regular basis.

Main Duties

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Qualifications

• The officer will need to be a team player with an enthusiastic attitude.
• The officer should be able to work on own initiative.
• Flexible approach to work to suit the business needs.
• Excellent communication skills are required both written and verbal.
• It is important the officer is calm under pressure.
• Previous security experience is essential 
• SIA License
• SC Clearance desirable

Behaviours

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.