Relief Control Room Operator

Location: National Operations Centre, Northampton
Rate: £13.55 p/h
Contract Type: Relief 

We are looking for dependable and flexible individuals to join our National Operations Centre in Northampton as Relief Control Room Operators. This position is ideal for someone who thrives in a fast-paced environment and can provide cover when needed across both day and night shifts.

As a Relief Operator, you'll support the permanent team by covering planned and unplanned absences. You must be able to step into a variety of tasks at short notice, maintain high standards, and work confidently across our systems and procedures.

About the Role:

This is a critical operational support role, not an alarm monitoring position. You'll be part of a team responsible for ensuring that security personnel are booked on correctly, responding to missed check calls, arranging short-notice cover, and maintaining clear and accurate communication across our operation.

You'll play a key role in ensuring service continuity during staff shortages, holidays, and peak demand periods.

Key Responsibilities:

• Confirm staff attendance and ensure they are at the correct location on time.

• Respond to missed check-ins and arrange emergency cover when required.

• Maintain clear communication with field staff, supervisors, and clients.

• Log all incidents and activity accurately using our systems.

• Assist with shift allocations and short-notice rota changes.

• Follow escalation processes where required.

• Support handovers to ensure seamless transitions between shifts.

Skills & Experience Required:

• Previous experience in a control room, helpdesk, or operational environment is beneficial but not essential – training will be provided.

• Flexible and dependable – able to cover both day and night shifts as needed.

• Confident using Microsoft Outlook, Word, Excel, and internal systems.

• Excellent communication and problem-solving skills.

• Ability to stay calm and focused during busy periods or in challenging situations.

• Professional, organised, and a strong team player.

Shift & Pay Details:

• Hours: 06:30 – 18:30 (days) / 18:30 – 06:30 (nights)

• Contract type: Relief