Ref:
107884
Location:
Grays
Employment:
Full time

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Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?

Better places, thriving communities.

Store Detective – Retail Crime & Loss Prevention

Location: Regional

Hours: 45 hours per week

Pay: £15.00ph+

Could This Be Your Next Career Move?

You don't need to fit the traditional image of security to make a great Store Detective.

Some of the most important qualities for this role are being observant, confident, approachable, a good communicator and able to remain calm when situations become challenging.

We're looking for a professional and motivated Store Detective to join our retail security team, supporting one of the UK's leading retailers.

Working mainly in plain clothes, you'll use your observation, communication and investigative skills to help identify suspicious activity, prevent retail crime and create a safer environment for customers and colleagues.

This is a varied role where you'll have the opportunity to work independently while still being part of a supportive and experienced team.

What You'll Be Doing

No two days will be exactly the same.

Your role will include:

Working discreetly in plain clothes within retail stores.
Using your observational skills to identify suspicious behaviour and potential theft.
Gathering information and intelligence relating to retail crime.
Identifying patterns and repeat offenders.
Producing clear and accurate incident reports.
Communicating with store colleagues, security teams and operational management.
Supporting stores experiencing increased levels of theft or criminal activity.
Sharing intelligence that can help prevent future incidents.
Liaising professionally with the Police when required.
Making calm, considered and proportionate decisions when dealing with incidents.
Helping maintain a safe and welcoming environment for customers and colleagues.

What Makes a Great Store Detective?

You don't have to be the loudest person in the room.

Being a successful Store Detective is about being aware of your surroundings, understanding people, noticing changes in behaviour and knowing how to communicate effectively.

We'd love to hear from you if you are:

👀 Observant and naturally notice things others might miss.
💬 A confident communicator who can speak comfortably with different people.
🌟 Professional and approachable in the way you deal with customers and colleagues.
🧠 Curious and analytical, with an interest in understanding behaviour and identifying patterns.
🤝 Good at building relationships with colleagues and store teams.
🌿 Calm under pressure and able to think clearly in challenging situations.
💻 Comfortable using technology, mobile apps and reporting systems.
✍️ Able to produce clear and accurate written reports.
💡 Comfortable making decisions and using your own initiative.
💗 Passionate about helping create a safe environment for others.

Do I Need Previous Store Detective Experience?

Not necessarily.

While previous Store Detective, security or loss prevention experience would be an advantage, we're also interested in people who can bring transferable skills and a fresh perspective to the role.

Your experience might come from:

Retail
Customer service
Hospitality
Security
Loss prevention
Investigations
Customer-facing environments
Other roles where communication, observation and decision-making are important

If you don't meet every desirable requirement, please don't let that stop you from applying.

If you have the right attitude, transferable skills and willingness to learn, we'd still love to hear from you.

What You'll Need

A valid SIA Security Guarding or Door Supervisor Licence.
A full UK driving licence.
Access to a reliable vehicle.
Flexibility to travel across the local area.
Good written and verbal communication skills.
The confidence to work independently and manage your working day effectively.
A professional, respectful and inclusive approach.

Your Safety Matters

We want our Store Detectives to make safe, considered and proportionate decisions.

You will receive clear guidance on how incidents should be managed and when situations should be escalated.

The role isn't about putting yourself unnecessarily at risk. It's about using observation, communication, intelligence and good judgement to prevent and respond to retail crime professionally.

What We'll Offer You

Guaranteed 45-hour contract.
Competitive hourly pay.
Company pension scheme.
Role-specific training and ongoing development.
Support from an experienced operational management team.
Opportunities to develop your investigative and loss prevention skills.
Career progression within security and operational management.
A varied working environment where every day can be different.
The opportunity to work with a major national retailer.
The chance to make a genuine difference to the safety of stores, colleagues and customers.

Build Your Career With Us

A career in security can offer much more than you might expect.

Store Detectives develop valuable skills in communication, investigation, intelligence gathering, decision-making, conflict management and crime prevention.

Whether you're already working within security or considering taking your career in a different direction, we'll give you the support and opportunity to develop.

Think You Could Be Great at This?

We'd love to hear from you.

Don't rule yourself out because you haven't worked as a Store Detective before or because you don't tick every box.

We're looking for people with the right attitude, strong people skills, good judgement and a willingness to learn.

Bring your skills. Bring your perspective. Build your career with us.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.