The Regional Operations Manager is responsible for ensuring Operations associated with the Security function for their allocated areas run smoothly and efficiently throughout, and that all relevant information is accurately and effectively passed down to the Senior Management Team. This involves recruitment, training, coaching of Security staff and all Operational issues. The ROM is directly responsible for building and maintaining excellent relationship with the client, and for ensuring their direct reports are managed and supported to a high standard.

Salary - £44,000-£46,000/PA depending on experience.

Client Responsibilities

• To take a pivotal role as the leading representative between the Company and the client, ensuring that close professional relationships are formed
• To lead by example in areas such as company culture, values, and ethics to provide effective leadership, whilst promoting the highest standards of business practice
• Assist in the development of company policy and strategy to meet the needs of its stakeholders
• Ensure that objectives, targets, and processes are developed and followed at all levels of your business area to ensure the achievement of overall company objectives
• Recruit and develop people within your business area to the highest possible calibre to ensure that sufficiently competent resources are employed and retained to meet the business needs
• Develop internal and external relationships to ensure that appropriate resources are available to effectively support the policy and strategy of the business
• Implement Company management systems within your business areas to ensure that policy and strategy targets are met whilst generating increased value for customers and stakeholders
• To assist local management with Area Manager duties if required

People Management and Staff Engagement 

• Develop Objectives and Targets at all levels within individual business units to meet overall Company Objectives and Targets
• Implement and communicate the Company Vision, Mission and Values
• Ensure staffing levels are met, including future needs and contingency and that people are trained and developed to be competent for the risks associated with the duties they carry out
• Ensure a good working knowledge of HR practices is maintained
• Develop and maintain good working relationships with all internal departments and SME's
• Ensure staff performance is regularly reviewed and monitored in line with company policies and procedures, ensuring poor performance is effectively managed
• Review and monitor staff performance on a regular basis, recommending promotions/next level training and retraining where required, to the management team
• Maintain an up-to-date knowledge of company practice, policies, and quality standards as they relate to site operation and employment of all staff
• Generate unity and cohesion through mentoring, encouragement and leading by example

Key Responsibilities

• Undertake planning and progress monitoring activities including Earned Value Reports (SPI & CPI)
• Develop long term relationships with clients in accordance with Business Plan and identify sufficient opportunities with them to meet Budgets and Plans
• Develop strategies and solutions associated with contract projects, manage their implementation, optimising cost, schedule, and performance activities
• Ensure business KPI's for the area are proactively monitored, reviewed, and reported to a high standard and in line with contract compliance requirements
• Ad-Hoc duties as agreed with Deputy Account Director

Qualifications

• Must be IOSH Trained and hold a valid certificate
• Good level of GCSE qualifications to include Maths and English grades A-C or equivalent
• Good administrative skills
• Proficient IT skills including MS Word, MS Excel, and MS PowerPoint
• Must have a relevant security qualification preferably CSMP

Knowledge and Experience

• Minimum of 3 years' experience in a Security or similar management role
• Knowledge of practical administrative principles and practices
• Experience of administration in a complex, commercial, multi-divisional organisation
• Understanding of HR activities specifically policy and procedure writing / training and development administration would be an advantage
• Some experience of supporting organisation change, including restructuring, redundancies and TUPE transfers would be an advantage
• Good understanding or working knowledge of Security Industry would be an advantage but not essential
• Some knowledge of practical administrative principles and practices regarding screening, vetting, and licensing

Skills & Personal Qualities

• You must a highly motivated individual, with the ability to work at the highest levels of autonomy, discretion, and confidence
• The reporting demands on this role are high and therefore the ability to cope when under pressure is essential
• You must be able to operate with flexibility and assist all areas of the contract, as and when required
• Possess the ability and confidence to deputise for the client as and when necessary
• Ability to work as part of a highly dispersed team
• Organised, efficient and results orientated
• Tenacious and persistent
• Flexible in approach with the ability to multitask
• Calm and diligent under pressure
• Friendly with excellent communication skills
• Able to prioritise workload and meet deadlines
• Good communication skills
• Able to build and develop good quality professional relationships
• Ability to work openly and collaboratively to maximise overall organisational health
• Well organised and responsive
• Comfortable with data analysis and numerical reasoning
• Capacity to learn