Job Overview

• Responsible for up to 26 High Street Retail Stores for all FM Hard Services 
• The Proactive ownership of the client CAFM System and the quality and the delivery of PPMs and Reactive Works within the retail outlets you control.
• Analysis of Client CAFM data looking at outstanding work orders and management of these working with Help Desk and Planners.
• The management of the Customer Relationship across all stores under your geographical area of management
• Analysing KPI data to identify issues, trends and improvement opportunities on all works
• Carry out Audits and engaging / developing customer relationships with Management team and area Managers with a requirement of visiting all stores within 8-week period.
• Attend Client Meetings documenting and explaining performance and compliance targets.

Main Duties

• Health & Safety Compliance & Quality Assurance Management – Site Audits, Compliance Reviews, assist in any Investigations with internal and external QHSE and follow up on EHS audit findings relating to FM.
• Leadership & Management –Demonstrate strong leadership capabilities at all times, excellent organisation, time management, procedure and process management.
• Identification of improvements and efficiencies on plant and equipment and help build the life cycle assets.
• Ensure proactive management and drive to reduce reactive work orders with high levels of First Time Fix and ensuring a strong partnership exists with the Help Desk.
• Management of Supply Chain – Proactively manage Self-Deliver Team and Subcontractors and there performance working with supply chain management.
• Monitoring all contract budgets, focus on meeting budget and controlling and approving costs through the quotes team and directly dealing with the client expectations and monitor KPI for turnaround.
• Have a good understanding of the P&L utilising reports and efficient team management.
• Excellent Customer Relationship – Develop strong relationships with all of your stores ensuring escalations reach you first, develop trust and high levels of communication at all times.
• Planning – Support the Helpdesk Agents in ensuring that the monthly PPM plans are accurate and maximised for excellent utilisation of the engineers and support any escalations.
• To be flexible and undertake other duties to accommodate operational requirements.
• Attend FM Handover to sign off and manage new equipment and manage the asset register.
• Working closely with SME's on Lifecycle across all service lines on building the Budgets

Person Specification

• Relevant technical qualifications
• Able to demonstrate experience in FM industries.
• Demonstrate experience of direct Management of internal and external supply chain
• Organising and job planning.
• Determined to own problems to solution.
• Create and work within a strong team environment.
• Demonstrate the ability to understand and evaluate quotations.
• A good understanding of Customer Service Levels and Key Performance Indicators
• Commercially aware.
• Ability to work on own initiative, to a high level of accuracy and meet deadlines.
• Strong communication and IT skills, Power Point, and Ostara, Excell, etc
• Strong people management leadership and Influencing Skills
• Good decision maker
• Passion for customer service and experience of developing strong relationships with customers.