Job Objectives and Responsibilities

· Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.

· To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.

· Consistently drive performance and introduce best in class working practices.

· To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building

requirements and Health and Safety Regulations.

· To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times

in accordance with MMC grooming standards.

· To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is

adhered to at all times.

· To be knowledgeable of local transport information and amenities such as restaurants and entertainment.

Main Duties

· Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host

of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that

VIP 5 Star service and welcome.

· To communicate regularly via email and over the phone with member's of the business ensuring all their needs

are met.

· To have good building knowledge for assisting in customer and business enquiries.

· Regularly maintain and update guest registration via Proxyclick ensuring the information is accurate and as

current as possible.

· Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the

relevant section of the FM teams as appropriate.

· Report issues through the FM Helpdesk (Edison)as and when they occur, ensuring that all service requests

reported are monitored and completed satisfactorily.

· Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working

practices.

· Receive objectives and projects from Front of House Tea, leader as required.

· Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.

· Cross Train with our Hospitality Service Desk and Concierge Team to provide cover as necessary.

· Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall

in case of evacuation.

Person Specification

· Experienced in delivering VIP customer service in a corporate / hospitality enviroment

· Customer Service / Hospitality based qualification

· Strong communication skills (both written and verbal).

· Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.

· The ability to interact confidently with all levels of business and guests.

· Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing

working practices.

· Strongly self motivated individual possessing a can do attitude and a drive to learn.

· A positive, outgoing personality looking to be part of a strong and established team.

Health and Safety Responsibilities

· Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service

delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the

range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of

employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business. At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right