Lobby Ambassador (Receptionist) - Mitie for Lloyds Banking Group, Earl Grey Street, Edinburgh.

Salary: £25,000 - £26,500 per annum, 40 hours per week

Reporting to: Regional Front of House Manager

Role Overview: As a Lobby Ambassador, your mission is to craft a seamless 5-star experience for every visitor and colleague and support proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression.  You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby area, and really making the space your own!  

Key Responsibilities:

• Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.

Main Duties:

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Meeting Support: Set up and reset meeting rooms and event spaces to specified layouts.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise: Provide comprehensive information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support: Act as a tangible and accessible point of service for all inquiries.
• Additional Services: Assist with IT goods handling, first aid, and lost property management.
• Team Collaboration: Work closely with client c workplace experience teams to support their initiatives, activities and events.

Qualifications:

• Experience: 1-2 years in high-end hotels, modern workplaces, or hospitality.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco and ProxyClick.
• Certification: SIA certification (can be provided).
• IT: Ability to handle a high volume of queries over different platforms
• Customer Service:  Training to be provided, such as an apprenticeship or other on the job learning or qualification 

Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to become the welcoming face of Lloyds Banking Group, elevating every visitor's experience at this Lloyds Banking Group office.