Procurement Information and Materials Manager FTC

Birmingham/London - Full Time 12 Month FTC

The Procurement Information and Materials Manager is responsible for the strategic development and management of all Procurement-related communications, training materials, and internal systems support across Mitie. This role is essential to enhancing stakeholder engagement, managing change initiatives, and maintaining effective procurement knowledge sharing through high-quality content and tools. The postholder will work closely with the Chief Procurement Officer, Procurement Leadership Team, and other senior stakeholders to deliver impactful and aligned messaging and support services

Main Duties

• Serve as the communications advisor to the Procurement leadership team, delivering “top-down” messaging that aligns with strategic goals.
• Lead the creation and execution of internal and external communication plans to support procurement strategies and supplier engagement.
• Act as Change Communication Lead for complex procurement transformations and process changes.
• Produce and distribute the monthly Procurement newsletter, ensuring relevance and engagement across teams.
• Build, design, and maintain the Procurement intranet site, ensuring ease of access and clarity of information.
• Manage and update the dedicated supplier website (WordPress) to support external procurement communications.
• Design and develop compelling email campaigns for internal stakeholders and supplier audiences.
• Create engaging visual content using Canva and other creative tools to support training, awareness, and events
• Lead and manage the Procurement helpdesk ticketing system, ensuring efficient resolution and analysis of issues.
• Design and deliver training packs, video content, and user guides for Coupa (P2P Procurement system) to both new users and ongoing development.
• Provide tailored training sessions to stakeholders, enhancing adoption and effectiveness of procurement tools.
• Line manage the Procurement Assistant, supporting their development and performance management

What we are looking for

Essential Skills & Experience

• Demonstrated experience in communications, stakeholder engagement, and change management.
• Proven track record in working with senior leaders and acting as a trusted advisor on strategic communications.
• Experience managing content-rich platforms (e.g., intranet and supplier sites), including CMS platforms like WordPress and SharePoint.
• Knowledge of procurement processes and tools, especially Coupa.
• Experience managing helpdesk or support ticketing systems.
• Skilled in producing creative communications materials and campaigns using Canva and Microsoft Office Suite.
• Exceptional written and verbal communication skills, with a keen eye for design and layout.
• Ability to think creatively and "outside the box" to reach diverse audiences across the business and supplier base.
• Self-motivated, organised, and able to manage multiple priorities in a fast-paced environment.

Desirable

• • Degree or equivalent in Marketing, Communications or Public Relations.
  • Coupa Certified.
  • Experience in organising large-scale supplier or internal stakeholder events.
  • Working knowledge of video editing or content creation platforms.
  • Familiarity with change management frameworks in procurement contexts.